EJ

Emily Jane Stearn

United Kingdom

Reviews

Review of Energie Fitness

Rated 1 out of 5 stars

Sudden closure of Ipswich gym.

Sudden closure of Ipswich gym. I emailed just after the closure giving notice of membership cancellation (building is shut so gym can only be emailed via the app). Have tried to email again to confirm I will be cancelling membership and direct debit having seved the 30 days notice but it wouldn't send due to app error. My Membership has been unfrozen- just before direct direct debit due but have been unable to cancel or freeze membership, gym phone isn't being answered either. I have tried to contact Harlands to check I won't be penalised but told to use app. Contry to what energie have said to previous reviews no alternative contact details have been provided. Only 2 emails to say they have closed.
Energie use confusing and unnessacerily difficult methods, to make it frustratingly difficult to cancel membership.

21 December 2023
Unprompted review

Reply from Energie Fitness

Morning Emily,

I hope you're well.

We're very sorry for the lack of communication and clarity on our part as we completely understand the frustration caused by this temporary closure. Please note we are doing everything to re-open this club. With regards to your request, could you please respond to our request for information and we can contact you directly.

Thanks very much,
Dan

Review of Gain The Edge Official

Rated 5 out of 5 stars

Quality product and material

Quality product and material. Arrived quickly. Could do with 3 sizing options though as I need the size 8 but the heel hangs out over the top of my shoe as I'm not a size 11.

1 November 2022
Unprompted review

Reply from Gain The Edge Official

Hi Emily,

Thanks for sharing this feedback and your experience with us.

We're thrilled to hear you're pleased with the quality of the products. Our brand is made for athletes and we always aim at providing them with products that will make them comfortable and let them perform at their best. Thank you for your input regarding the sizing. We will be sure to take further looks at this.

Please let us know if you need any support in the future via support@gaintheedgeofficial.com, we're always here to help!

Many Thanks,

Ella,
Store Assistant.

Review of Bjorgk

Rated 2 out of 5 stars

Made by a company called Crayon Friends

*Edited*
Customer service responded to my 1st email within 24 hours and to my subsequent reply within 48hs with a completed resolution. A resolution reched with no quibbles. For me customer service has been excellent, but will update once refund has actually happened.
Paid more money to support a European company only to see they have made in China emblazoned on them and not even Bjorgks name anywhere. Turns out the name on them "crayon friends" is a seorate company you can buy from. Took ages to arrive, and the quality around seams and any cut out is pretty poor. Wish I had paid half the price for an item to turn up within a week or next day.

1 August 2022
Unprompted review

Reply from Bjorgk

Hello Emily,

Thank you for taking the time to leave a review!

This type of shoe is pretty popular right now, as they are comfortable and look nice, so you might meet many versions of these over the internet. However, we know that our sliders are a product of well-thought design and ethical production and also comfort and quality guarantee. I also wanted to assure you that although our product are manufactured in China, our company follows the international standards in terms of the production of our slides as we do not allow low quality products to be produced. We take good care of the production environment and we have a dedicated team who carefully selects the raw materials that we will be using.

Furthermore, if you are not satisfied with your pair we will be happy to assist you by e-mail info@bjorgk.com. Please look for me and you will have my commitment on looking into this for you.

Again, we are sorry for any inconvenience this has caused you.

Sincerely,
Kris M

Review of The AA Breakdown Cover