It is an affordable gym that minimises costs by avoiding high level of staff. However the system is absolutely hopeless if you need to speak to someone. Just had some admin problems with the app and membership so I could not access the gym and no one to talk to. There is no customer service line and never had response from the member service email address. It is really frustrating. At the end I could find the email address from the local manager and he helped me out. But it took me few days and stress to have it solved