It's a nice friendly setting, great flexibility to work out in different areas and equipments, with amazing classes to join. Thanks Lee and George for conducting these sessions so well, and for always... See more
Company replied
Location
Switch location130B Broadway, OX11 8RG Didcot, GB
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See what reviewers are saying
I am a regular member, and I am writing this to highlight the shocking difference in standards between your branches. Didcot and Templars Square gyms are consistently disappointing. The showers an... See more
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Bags all over the floor, perhaps more lockers would be helpful or pigeon holes in the studio area for those doing classes to use. Classes taking up a lot of space during peak times, can these be r... See more
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Good local gym, has what I need for cardio but it's a bit small compared to other locations, weights and benches are always busy. There's 2 individual changing cubicles and 4 toilet/shower rooms but a... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Didcot
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
130B Broadway, OX11 8RG, Didcot, United Kingdom
4.0
Great
68 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Fitness session at it's best
It's a nice friendly setting, great flexibility to work out in different areas and equipments, with amazing classes to join. Thanks Lee and George for conducting these sessions so well, and for always bringing out the best from everyone attending!
12 February 2026
Unprompted review
Reply from PureGym UK - Didcot
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We couldn't agree more on that one; we know flexibility is important to our members and we are here to provide! Our app also has lots of features so that members can get the most out of their membership. We are really happy to hear you enjoy using the gym overall and we hope to see you back in class soon! Thanks, PureGym
Good core class & my phone was flat &…
Good core class & my phone was flat & dillan let me in & out
9 February 2026
Unprompted review
Reply from PureGym UK - Didcot
Hi Sheila. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to members when given the opportunity to do so and it’s great to hear you enjoyed your recent class! We're thrilled to learn of this positive experience and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Huge disparity in standards Didcot & Templars Square need urgent attention
I am a regular member, and I am writing this to highlight the shocking difference in standards between your branches.
Didcot and Templars Square gyms are consistently disappointing. The showers and lockers are extremely dirty and poorly maintained. However, the most concerning issue is the layout and environment in Didcot. Having a combined changing area is proving to be very disturbing. I often see groups of young girls with their boyfriends sitting right in front of the mirrors and shower rooms, which feels completely inappropriate and intrusive for those trying to use the facilities.
Furthermore, the privacy in the showers is a major concern. During a single session, I’ve had multiple people try to force the door open despite it being closed. If someone were to forget to lock it by mistake, it would be a complete disaster. PureGym Didcot urgently needs separate, private changing and shower facilities, just like your other locations.
On a positive note, your Caversham branch is the gold standard. It is exceptionally clean and well-managed. Management should really look into who is taking care of the Caversham gym, appreciate their hard work, and use their methods as a training model for the staff at Didcot and Templars Square.
Please address these hygiene and privacy issues immediately.
23 April 2025
Reply from PureGym UK - Didcot
Hi Israr- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused by this. Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym, please approach the Gym Manager who will be happy to discuss this further. We would like to assure you that we are reviewing this feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with moving forward. Our staff work hard to provide great service, and your feedback means a lot to continue to improve the services we provide. Thanks, PureGym
Reply from PureGym UK - Didcot
Hi Vera. Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
It was easy joining,let's hope the same…
It was easy joining,let's hope the same easy to train
18 August 2025
Unprompted review
Reply from PureGym UK - Didcot
Hi Diana - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We hope you enjoy your new membership! Thanks, PureGym
Reply from PureGym UK - Didcot
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment on your experience! Thanks, PureGym
Not very buddy friendly
It was impossible for me to be registered as a buddy (4 visits per month) by my buddy sponsor through the app or the website, and no staff in attendance during the advertised staffed hours to sort it out in person. Very frustrating and annoying for my first interaction with Pure Gym. Had to wait for an email response and then PG had to do the registration by hand.
27 July 2025
Reply from PureGym UK - Didcot
Hi there - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. We would like to apologise for any inconvenience caused. We understand that this was not a great start to your experience with PureGym, but we hope that going forward you will have a positive experience with us! We look forward to seeing you in the gym. Thanks, PureGym
Reply from PureGym UK - Didcot
Hi Josh. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
small and dirty facility
not really good as it is small and on different floors. the chasing room is not a room and open space. only few showers and toilets that are very very dirty.
9 June 2025
Reply from PureGym UK - Didcot
Hi Ema - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible. In regard to the cleanliness concern you have raised, we would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club to ensure a safe environment for staff and members. Thanks, PureGym
The persons in the gym doesn’t know how…
The persons in the gym doesn’t know how to operate direct debit , need to contact online and not getting reply immediately
I sent a email 3 times still I haven’t received any reply
25 March 2025
Reply from PureGym UK - Didcot
Hi Gaadhari, thanks for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear of the issues you were experiencing. You need to contact Member Services via email - member.services@puregym.com or via DM on various social media platforms as they will be able to take a look into this and advise you further.
We apologise for any inconvenience caused.
Thanks, PureGym
Such poor gym etiquette and trainers…
Such poor gym etiquette and trainers who don’t care to instill it in the club. Members sat on machines on phones whilst not using equipment.
7 January 2025
Reply from PureGym UK - Didcot
Hi Jim - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment we would strongly advise approaching a member of staff on the floor who will be able to help further. Thanks, PureGym.
The gym is nice
The gym is nice, easy to sign up, easy to get access etc. No complaints.
6 January 2025
Reply from PureGym UK - Didcot
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
The benches downstairs are very often…
The benches downstairs are very often extremely difficult to push my wheelchair round, l keep bringing this up and things change for about a week, before reverting back to being difficult to get around. I am at the point of finding another gym.
28 December 2024
Reply from PureGym UK - Didcot
Hi CG. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused on your visit.
It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names of staff spoken to previously etc.) so this can be fully investigated. Thanks, PureGym.
Great gym that meets my needs
The gym is clean and the trainers are friendly and helpful. I spend lots of time at this gym and its such a pleasure to work out here. The classes are excellent. There is a good variety of classes, and it's great that there are weekday classes at 9.15 a.m. - perfect for attending after school drop-off. I love the Olympic weightlifting classes; it's great to have this opportunity to learn something new.
14 December 2024
Reply from PureGym UK - Didcot
Hi Shamika. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Rusting machines
Some of the machines are full of rust and some of the bench stinky, which means they are not clean frequently. The only reason I didn't move to snap is the 24 hours access.
14 December 2024
Reply from PureGym UK - Didcot
Hi Alex - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Reply from PureGym UK - Didcot
Hi Paul - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
First time there
First time there. Everything is straightforward and equipment is easy to use.
5 October 2024
Reply from PureGym UK - Didcot
Hi Ju - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym continue to have a great time throughout your fitness journey! Thanks, PureGym
Reply from PureGym UK - Didcot
Hi Mrs Wiseman! Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Enjoy your next workout! Thanks, PureGym
No customer service available if you need to speak to someone
It is an affordable gym that minimises costs by avoiding high level of staff. However the system is absolutely hopeless if you need to speak to someone. Just had some admin problems with the app and membership so I could not access the gym and no one to talk to. There is no customer service line and never had response from the member service email address. It is really frustrating. At the end I could find the email address from the local manager and he helped me out. But it took me few days and stress to have it solved
4 June 2024
Unprompted review
Reply from PureGym UK - Didcot
Hi Jeanette, thanks for leaving us this review. We are appreciate and value our member feedback.
We do not have open phone lines. We would advise contacting Member Services via email or one of our various social media platforms. They will then be happy to take a look at your account and advise you further. Due to how bust the team is, replies may take a little longer than usual however they will get round to answering your query as soon as they can.
Thanks, PureGym
It’s always way too hot to workout…
It’s always way too hot to workout properly. What am I paying for if you won’t turn the A/C on?! Please just use it outside of winter. I can’t workout like this so I’m going to switch gyms
10 April 2024
Unprompted review
Reply from PureGym UK - Didcot
Hi Josh. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
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