Equifax cancelled my subscription for the identity protect package. However, they are still debiting my bank account for the package their own website tells me I’m not subscribed to, while the billing screen shows I’m due to be debited again this month. They assured me I wouldn’t be billed again (I was!!). I have submitted multiple cases online, plus a complaint. They’ve stopped responding to me now. They need to stop taking (stealing) my money if I don’t have a subscription. I’m just waiting for the 30 days to pass (the period that the complaints area says it could take to action) before I lodge a complaint with the AFCA. If I get no help there, the next step will be a visit to my local MP. Honestly, I’m so annoyed that I’m tempted to contact A Current Affair regarding this mess.