Arrived at fitting depot at agreed time to find that the ordered tyres had not been delivered!

Contacted Blackcircles on line (no phone number appeared available) and eventually corresponded on-line with a real person who investigated and arranged a suitable new appointment while I was still on line.

I chased this up the day before the new appointment, for confirmation that the tyres had been delivered, which they had.

The people at the fitting depot were very friendly, welcoming and appeared efficient. The tyres were fitted along with new valves and balancing along with making sure that the pressures were correct and the wheel nuts were torqued to the correct figure. I have checked the torque, as recommended after 50 miles, and it is correct.

Overall I am pleased with the service. I have always believed the best way to judge an organisation / business is on the way they handle things when they go wrong and in this case they passed with flying colours!!! My only gripe is that they used an "airgun" to do up the locking wheel nuts (which have a logo on them showing that they should only be tightened by hand). Hence 4 out of 5 stars.