Disappointed
I had to cease membership for a major operation. When looking to rejoin I was not able to take advantage of a reduced fee because my recovery was insufficiently advanced at the time of the offer. On requesting the local gym to assist in helping me take advantage if the good deal it took 4 days for the gym to respond and they did nothing to help. I found that disappointing as I had used the gym for a long time before needing to stop for the operation.
Reply from PureGym UK
Hi David. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement.
A joining fee would be applicable in these circumstances unless there is an active promotion available.
Please reach out to our Member Services team, and we can see what we can do! Thanks, PureGym