Lovely, engaging and friendly pts. Who are always happy to help and the manager Chloe, who is incredibly knowledgeable, kind and encouraging to both pts and gym members. Special shout of to Tahnee... See more
Company replied
Location
Switch locationKnight Retail Park, CB10 2UR Saffron Walden, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been a member at Saffron Walden Puregym since it first opened and I would always recommend this gym. However, my 5 star rating today is due to the new addition of Ellie’s group PT sessions. Ellie... See more
Company replied
Generally good but varies as single pieces of equipment are frequently not available as they are used as armchairs by phone users. Showers/changing inadequate but all else is good and clean.Parking e... See more
Company replied
Was supposed to be free entry from my daughter as she has plus membership, but the link doesn't work so had to pay £9.99 for the privilege when I belong to another gym. Don't offer things if you cann... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Saffron Walden
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Knight Retail Park, CB10 2UR, Saffron Walden, United Kingdom
3.2
Average
60 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PureGym UK - Saffron Walden
Hi Rodrigo - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym
False free entry promoted but it doesn't work so you still have to pay
Was supposed to be free entry from my daughter as she has plus membership, but the link doesn't work so had to pay £9.99 for the privilege when I belong to another gym. Don't offer things if you cannot uphold it.
8 April 2025
Reply from PureGym UK - Saffron Walden
Hi Julie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We did experience an App issue which prevented members from being able to add their chosen Free Friend. We do apologise for any inconvenience caused during this time.
This has now been resolved and the main member will be able to send out a new link straight away; just make sure to log out and back into the App so all updated.
Any further issues please ask the main member to reach out to Member Services alongside the chosen Free Friends details so we can investigate further. Thanks, PureGym
Awful staff! Awful establishment!
Started my membership here a few months ago at first it was all fine and i really enjoyed visiting the gym. However, in the past recent weeks the staff here (not all) have been getting quite rude to people within the gym causing some hostile comments around the gym. This has made me feel quite uncomfortable and made my gym journey quite awkward. This is not the case with all staff members just the one with the blond bob and fringe and the ginger male. I've watched Both staff members remove people from the gym especially some teenagers and i've also watched them shouting at teenagers about what they're doing within the gym.
28 March 2025
Unprompted review
Reply from PureGym UK - Saffron Walden
Hi Jenny. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated.
Thanks, PureGym.
Awfully rude managers
Me and my friend are frequent visitors of this gym and have been going just over 2 years now. Although my friend has witnessed rudeness from staff in the past which was not acknowledged in her complaint, we also witnessed backlash towards us by 2 of the managers this afternoon. We left the changing rooms wearing crocs and began to take them off leaving us with just socks on. We have just worn socks alone every time we have worked out in the past and have never been flagged on it as we never saw the issue. One of the managers proceeded to aggressively shout at me and my friend for wearing just socks in the gym and claimed to have told us that he’s ’told is this before’ which is incorrect. I questioned this asking if he did do this and he aggressively replied ‘yes i have.’. Me and my friend were rather taken a back by this and were told after we couldn’t even wear crocs - which is also utterly ridiculous. I would understand the frustration if it was a reoccurring issue he had with us but he hadn’t mentioned this to us before. I’m very shocked by the treatment of the members here by the managers, as ideally the gym would be a welcoming environment since it is already an intimidating atmosphere. Support and corrective criticism rather than anger and rudeness towards me and my friend would have been much nicer. I suggest you learn some manners before you work in a place that is full of socialisation.
27 March 2025
Unprompted review
Reply from PureGym UK - Saffron Walden
Hi Emmy. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised directly to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter.
Thanks, PureGym
Rude managers
A recent review of mine has been deleted regarding a previous hiccup with one of the managers at this gym, however I’m writing this review based on the awful treatment me and a friend received here today. When I left the changing rooms, I was wearing crocs and was planning to go barefoot, however one of the male managers decided to aggressively shout at me and my friend “you need to put shoes on! I’ve told you this before!”. Me and my friend have never once been told this but accepted it despite the manager’s rudeness. He then went on to shout again and say we couldn’t wear crocs. We are happy to abide by the company policy and from now on wear appropriate footwear, however at the time we didn’t know this was an issue. The attitude of the manager was absolutely appalling and was clearly an attempt to intimidate two young girls. As stated before, this isn’t the first instance of staff at this establishment being significantly rude and I know for a fact it isn’t just me who has experienced it. Very disappointing. Manners go a long way but the staff here clearly don’t have any.
27 March 2025
Unprompted review
Reply from PureGym UK - Saffron Walden
Hi Ava. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised directly to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter.
Thanks, PureGym
Easy to join on a day pass & book onto…
Easy to join on a day pass & book onto classes.
19 February 2025
Reply from PureGym UK - Saffron Walden
Hi there - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.
Eons to repair defective equipment
Eons to repair defective equipment, Defective shower and no hot water - again. No one seems particularly bothered staff wise.
9 January 2025
Unprompted review
Reply from PureGym UK - Saffron Walden
Hi Jon - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.
Gym is freezing
I attend the gym early in the morning and it is very cold. Even after a cardio session I have to put a jumper back on. The air being pumped out is freezing.
15 December 2024
Reply from PureGym UK - Saffron Walden
Hi Alison - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
Some advice.
I would suggest installing some new machine as pendulum squat, at least 1 more flat bench for chest bench press and 1 more multi power. We have to queue up all the time.
14 December 2024
Reply from PureGym UK - Saffron Walden
Hi Riccardo- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Disappointed
I had to cease membership for a major operation. When looking to rejoin I was not able to take advantage of a reduced fee because my recovery was insufficiently advanced at the time of the offer. On requesting the local gym to assist in helping me take advantage if the good deal it took 4 days for the gym to respond and they did nothing to help. I found that disappointing as I had used the gym for a long time before needing to stop for the operation.
23 September 2024
Reply from PureGym UK - Saffron Walden
Hi David. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement.
A joining fee would be applicable in these circumstances unless there is an active promotion available.
Please reach out to our Member Services team, and we can see what we can do! Thanks, PureGym
Generally good but varies as single…
Generally good but varies as single pieces of equipment are frequently not available as they are used as armchairs by phone users.
Showers/changing inadequate but all else is good and clean.Parking excellent.
6 September 2024
Unprompted review
Reply from PureGym UK - Saffron Walden
Hi Alan, thanks for your review and we're sorry to see the 3 stars.
We ask all members to be mindful of the time they spend on machines, but also recognise the important of rest in-between sets.
There are no rules against using your phone in-between working out. If you feel this is being abused and have specific feedback regarding changing room improvements, please speak with your Gym Team in-branch who can assist further!
Thanks, PureGym.
Easy access and parking available at the premises
Easy access and parking available at the premises. To top it all, its clean, friendly and no contracts.
27 June 2024
Unprompted review
Reply from PureGym UK - Saffron Walden
Hi Sabira - It's great to hear you're enjoying PureGym, and thank you for the 5* review!
Thanks, PureGym
Reply from PureGym UK - Saffron Walden
Hi Heather - It's great to hear you're enjoying PureGym, and thank you for the 5* review!
Thanks, PureGym
Metcon with Sean is the best class at…
Metcon with Sean is the best class at PureGym. Always different each week and a great bunch of people too. Wouldn’t change a thing about the class!
28 February 2024
Unprompted review
Reply from PureGym UK - Saffron Walden
Hey Jessica, it's great to hear you're enjoying PureGym and the classes ran by Sean, thank you for the 5* review!🙌
Richard, PureGym
Everything clicked
6 February 2024
Reply from PureGym UK - Saffron Walden
Hi Som, it's great to hear you're enjoying PureGym, and thank you for the 5* review!
Millie, PureGym
Like most 24/7 Gym's now the sign up…
Like most 24/7 Gym's now the sign up process has to and in most cases is, very simple and Pure Gym is no exception.
I paid the upfront costs and my pin arrived soon after. There is always room for an improvement and The Gym (Sorry to mention the competition) compile a pin that is partly based on your Birth-day and Month with a random four digit extension on top of that - it does make remembering your pin much easier than the pin issued by Pure Gym which appears to be completely random.
I will memorize the pin in the next few weeks and whilst I can use the app for zero hassle, I try and keep my mind active and working!
Thanks, a very good start.
3 February 2024
Reply from PureGym UK - Saffron Walden
Hi Dan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The daily experience is that each time…
The daily experience is that each time I walk into the gym I am greeted with a hello, what you training today? Or just a hello mate this simple jesture makes me feel welcome.
21 December 2023
Reply from PureGym UK - Saffron Walden
Hi Ian. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Safe and effective gym to work out
A very well run gym with friendly and professional Personal Trainers.
14 December 2023
Unprompted review
Reply from PureGym UK - Saffron Walden
Hi Michael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Not a lot of kit for the price you pay…
Not a lot of kit for the price you pay unlike other pure gyms that’s are cheaper and have double the amount of kit.
15 October 2023
Reply from PureGym UK - Saffron Walden
Hi Geoff. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
It's one of the best gyms i've been to
It's one of the best gyms i've been to, its got lots of equipment and machines, and the staff are very friendly and helpful. The only reason I gave it a 4 star and not a five star is because they dont have any ez bars, but apart from that they're great.
13 October 2023
Reply from PureGym UK - Saffron Walden
Hi Luca. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.