Where do I start, I joined the gym a few days ago and one of the staff said that I can join tbe gym without paying the joining fee so I signed up for it. A few days later, I get a notification on my phone that the payment of the gym membership amount PLUS joining fee will be deducted from my bank account... I was fuming, not because of £20 for the joining fee but it was just wrong to pay for something I didn't had to. The next day, I went to the gym to speak with the gym manager ( quite arrogant if you ask me) to enquire why I have been charged a joining fee? Very bluntly, he said that there is a joining fee and I have to pay it. I then said that if that's so, then I'll really consider to cancel my membership and what he did? He cancelled my membership on the spot, then he came and said that he can take off £10 from the joining fee so I agreed with it, even though, we all know that is up to the gym manager if you pay the joining fee or not so anyway. I also told him that I am NHS worker and he needs to apply the blue light card discount, he said he will but guess what, they've taken the full amount from my account. Today, I went to the gym and I asked one of the staff to speak with the manager and get him to call me to discuss about the issue with the NHS discount and the joining fee. Did I get any phone call? NO! I am now wondering what the owner of the gym would think about how his gym is managed?

Don't get me wrong, the gym equipment is really good, the staff in general is great but the manager...not great at all... Too bad....