Be careful with these people
Be careful with these people, my son cancelled his membership in person at the club handed in the fob etc they were really nice , they stopped sending emails etc making you think it's all settled but never cancelled the direct debit, after 4 years we spoke to them and they said yeah you've never been in since you handed in the fob , but you don't have evidence you cancelled anything so we are keeping the money . BYE they have also done this to a friend so that's nearly 3000 pounds they have scammed and won't return
Reply from Energie Fitness
We appreciate you taking the time to share your concerns. As we discussed, we require notice for membership cancellations, as outlined in our terms and conditions. This process was understood and completed correctly in the member in question’s previous memberships.
We have never processed cancellations in person and require written notice via email or through our member portal to ensure clear records. Unfortunately, we did not receive a cancellation request for this membership, which is why payments continued. We always recommend reaching out as soon as possible with any payment concerns so we can address them promptly.