I had hoped to attach video of a PureGym London Southgate staff meeting, alas that is not the case.

As a member, myself and others have been unjustly penalised, threatened, bullied and assaulted amongst many other things. Be warned, off-site staff do not care about the public and neither do many of their on-site gym staff.

The London Regional and Cluster managers may try to strong-arm you into a meeting whilst avoiding speaking with you directly via email. You may receive emails signed “Head Office”, then have any subsequent request to speak directly with anyone from Head Office ignored. When your goal is simply to share a plethora of evidence.

Should you make a subject access request, they may well claim data was accidentally deleted.

Toxicity seems to be endemic to their work culture, with little to no attempts at rectification.

If you are sexually assaulted, expect attempts to silence you. Have a quick look on Twitter if you're in doubt.

Just don’t go here.

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Update: Thank you Customer b and I'm also so sorry about your experiences. It's such a shame to see the recent reviews pouring in. I know this has all been going on for a very long time.

Many have echoed your sentiments. PTs who make a job out of being around members. Most likely in the hopes of new friends or clients. Then go on to treat them terribly, habitually. Your review really upsets me, again I'm so sorry.

I agree that many of them seem to have a mistaken sense of ownership over the gym. I also do believe Cgbodyboost is a bully who seems to enjoy upsetting people. She's definitely not the only one. Though she has been at the centre of so many issues, particularly with women. Her ex member friend turned collegue who's in short shorts on the website for God knows what reason, is more covert, but almost as bad. You know when people are so similar but can't be friends because they don't like each other, that usually says it all. There are a few who are problematic.

I'm so sorry for how she treated you and you would also have had my full support. They seem to think PTs who are overgrown mean girls or who participate in sexual deviancy using work as their playground are A-OK, and their behaviour should be covered up.

It's disgusting, especially when they have a duty of care for the public. I do hope more people will share their experiences. From what I've heard and seen, it's been a whole lot of toxic nonsense for a very long time.

I believe Head Office are aware of what we've discussed. If they are not, that is the responsibility of their subordinates. They have a long list of complaints from myself.

At the very least it's someone's job to review these reviews. They know.

I'm so sick of the abhorrently poor treatment of myself and others. They do not seem to even understand the gravity of how they've treated people and how they behave.

I was really hoping things would change.

If this behaviour does not change, I will give the go ahead to publicise everything. Enough is enough.