I bought a day pass but the pin didn't work and I couldn't get a refund
19 March 2025
Reply from PureGym UK
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Each day pass expires at midnight. If you buy a day pass at 2pm, you have until midnight on the same day to use the gym. Please note that day passes do not last 24 hours. There’s an option to delay your day pass start date for up to one month.
If unable to use this pass on the day, please reach out to our Member Services team who can re-arrange this for you! Thanks, PureGym