Review of PureGym UK - Norwich Castle Mall


Rated 1 out of 5 stars

single visit experience

For a single visit you are supposed to get instructions by scanning the code at door, but because the signal is so poor you cannot do it. You have to upstairs where the signal is better (but the you cannot scan the code!). Then you have to register and even though you are a tourist, you should have a British post code, which you do not have! So you need to invent one (and know the right format, which I did not). Going in you are told to get a lock to the lockers at the vending machines. But there is nothing. When you ask the personnel, they say you should buy one (for a single visit!). I did not and it worked ok.

10 April 2025

Reply from PureGym UK

Hi, Thanks for taking the time to leave this review, we're sorry to see it's 1 star.

It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.

We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.

You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you!

Thanks, PureGym