Poor communication and time to complete initial checks
I have submitted a formal complaint. Communication overall was appalling. Taking 5 weeks from accepting an offer to memorandum of sale is not acceptable - both me and my buyer not understanding what was going on and what was needed.
9 May 2025
Reply from Purplebricks
Good morning,
Thank you for taking the time to leave us a review. I'm sorry to hear that you are disappointed with the service you received.
I can confirm that we sent our response to you on 19th May 2025. If you remain dissatisfied, please refer to the escalation process outlined in our response.
Kind regards,
Lydia