Hi Ruben - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. To help resolve the issue, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym