Bike was damaged in delivery
Order was 4 weeks late, 4 days promised delivery is all rubbish. When bike finally arrived, box was broken and bike had srach and bar tape was damaged. Despite very clear pictures, ibk bike claimed that they saw no injuries and offered 30 euros giftcard. Truly dissapointing experience, dont recommend, if anything goes wrong they dont take the responcibility. Dear cyckling friend keep away from this shop.
Reply from IBKbike.com
Dear Marika
We regret that your experience has not been satisfactory. We do not fully understand your opinion, as we have already issued a €30 gift card and arranged to send a new bar tape to address the issue.
Our goal is always to provide the best possible service and to handle any problems quickly and effectively.
Please feel free to contact us if you have any further questions or need assistance.
Sincerely,