Review of Howdens - Hemel Hempstead


Rated 1 out of 5 stars

Ordered doors and ironmongery

Ordered doors and ironmongery, expressing I needed a complete order on the Monday. Which I was promised would not be a problem. I arrive Monday morning as agreed to find less than half my order available! With the second half due in the following day! When I explained this wasn’t the arrangement, I was told the person I dealt with was on holiday and they would have to check with them before confirming! Making me out to be a lier!!! I then had to drive to another depot to collect the rest of my order!! Worst customer service I’ve ever experienced!!!!!

10 June 2025

Reply from Howdens

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.