Today I decided to cancel my two accounts, credit and debit cards and advise my company to send my payroll to another Bank. It is really incredible that anyone, I repeat, anyone in their customer service is unable to attend in english with the stupid excuse of "we are germans and we are a german bank"...yes, I know, then please, do not accept NON GERMAN people and that's all.

If Norisbank offers an app with some english features why they do not provide english language support? what is the sense? I felt offended with the response I got from customer service, they don't care, I know, but they have lost another customer today!!

Apart of that, cannot be possible that internal transfers take 2 days, debit charges up to 5 or 6 days to appear in the account, or SEPA transfers 2 days when in Spain for example it is instant or even within the same day.

Probably I am not German, and don't speak German, but I will choose a bank with better customer service and better UX than Norisbank.