Review of PureGym UK - London St Pauls


Rated 1 out of 5 stars

I’ve been a member at PureGym St Paul’s…

I’ve been a member at PureGym St Paul’s for several years now, and I can confidently say that the quality of this gym has steadily declined over time. What used to be a convenient and decent place to train has now become an uncomfortable, frustrating environment.

First and foremost, the manager’s behavior is completely unprofessional. Multiple times, my friends and I have noticed him staring at us while we work out, making us feel extremely uncomfortable and self-conscious. This is not the kind of atmosphere you expect in a gym – it’s invasive, unsettling, and completely unacceptable from someone in a position of authority.

The equipment is another issue, the gym seems to be filled with unnecessary equipment, especially a ridiculous number of bikes that hardly anyone ever uses. Meanwhile, the functional or in-demand machines are left in disrepair.

Let’s not forget the lockers, which are barely functional – they get stuck or fail to lock properly, leaving you worried about your belongings while you train. It’s a basic facility that you expect to work without issue.

Despite raising concerns, nothing has changed. It feels like member feedback is completely ignored. I’ve watched this gym decline steadily year after year, and sadly, it’s now one of the worst PureGyms I’ve been to.

If you’re looking for a gym that respects its members, maintains its equipment, and provides a comfortable training environment, St Paul’s PureGym is NOT it.

8 July 2025
Unprompted review

Reply from PureGym UK

Hi Kalvin. Thank you for taking the time to leave this review.

'Everybody Welcome' is central to our community and our goal to create a safe and positive space for everyone.

Our gyms are friendly, supportive and judgment-free spaces where everybody can come in, work out and leave feeling good. Safety is at the cornerstone of positive experience in our gyms, and we have strict policies in place to ensure all our members have the right to be and to feel safe.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but we greatly appreciate this feedback.

We are disappointed to learn that your experience has not met the standards at PureGym and ask that these concerns are raised with our Member Services Team who will be happy to discuss these issues further.

Thanks, PureGym