Kidbrook gym uncontactable and nothing to wipe down machinery with.
Kidbrooke gym has had lots of issues but not having paper towels to wipe down equipment during hot periods is frankly unacceptable. This is then compounded by the fact that you can’t contact the gym. On the website it that you should be able to email this gym, when you try to the link doesn’t take you anywhere. They say their feedback matters to them, but they’re pretty good at making sure there is no way that you can actually access them.
Reply from PureGym UK
Hi Matthew, thank you for taking the time to leave this review, we're sorry to see it is 2 stars.
We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board.
Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym directly, or by contacting our Member Services team on member.services@puregym.com and they will be happy to assist with this further.
Thanks, PureGym