This was simple. I needed to join a gym today and had The Gym Group as my first shout ,because the £18.99 membership was affordable to me, although I work part time I still get a little Universal credit to help.

I thought I would pop along to Gym Group and have a butchers at what was on offer. I buzzed the buzzer and nothing. I asked someone entering to get someone for me, nothing. I waited 15 mins and left.

I then popped into Pure Gym at the Mall, £22.99 was a tad more than I would like but I would take a gander. I did a bit of research online and then went along. I buzzed the buzzer and in no time Flo came and showed me around the gym and answering all my questions. So that sold it for me, and I went to Wendy's got a cuppa and signed up.

The power of customer service is so misplaced in our society and yet it is vital.

I will be doing my first workout on Friday and hope my decision proves correct in opting for this gym.