Hi Phil. Thanks for taking the time to leave this review.

We would like to apologise for any inconvenience caused by this. Please can you expand on the issues that you have encountered with our Member Services team so they can investigate this matter in full and assist with this.

You can contact them at member.services@puregym.com and they will be back in touch as soon as they can.

Alternatively, if you are experiencing access issues at the gym, Please press the assistance buzzer on the Easy Access doors and a member of the team will be happy to help!

Thanks, PureGym