Review of PureGym UK - Belfast Adelaide Street


Rated 2 out of 5 stars

Very poor hygiene

Very poor hygiene - no cleaning products to wipe down equipment. Queues for the showers in the morning - one toilet permanently out of action in the men's with no sign or indication of repair date. No bog roll, no hand wash (6 days in a row+) in the men's and some very rude staff who try and make out that you are the problem when you try and be helpful in raising an issue for the other members benefit. Patrick is one of the PT's, is the only can do credible employee I encountered, who listens, goes the extra mile and turns a negative into a super positive. I've already resigned my membership after 4 consecutive issues on 4 visits and being gas lit by a cheeky gen Z staff member. AVOID!

4 August 2025
Unprompted review

Reply from PureGym UK

Hi there, thank you for taking the time to leave this review.

We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board.

Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on member.services@puregym.com.

Thanks, PureGym