No Communication - Luton Skimpot Lane
I signed up to the gym last Thurs and was provided PIN no to use on entry. Got there wouldnt work. No phone number. Sent several msgs via Facebook. They sent 1 email and Ive sent several replies asking whats going on and still waiting to hear back
Reply from PureGym UK
Hi Angie - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. I'm sorry that you have not received a response previously. We are working hard to work through all queries, and once in the queue it will be picked up by the next available advisor. You can also get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Our team is here to assist you and ensure your concerns are addressed. Thanks, PureGym