Hi there - Thank you for taking to the time to leave this review, we are sorry to see this is 1 star and that you had not been able to find a member of staff to assist you. With this being during a staffed hour, it may be that staff were completing duties not on the gym floor at the time of your visit. We would ask that you reach out directly to your gym management team via email, which can be located on your gyms home page. You can also reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym