I’ve been trying to join the gym for…
I’ve been trying to join the gym for more than a week.
The discount codes didn’t work, then I received a call from Pure Gym to set up the membership manually, but their system wasn’t working and they never called me back.
I had to send another email, then I received a second call today, and after 8 days they finally set up my membership. However, the discount code was still not applied correctly. Now I'll have to send another email asking to fix the error.
Really poor registration and discount service.
Reply from PureGym UK
Hi there - Thank you for your feedback. We’re sorry to hear that there were difficulties during the joining process. We’re always working to make things as simple and smooth as possible and we strive to provide the best service possible. I can see that this has been resolved by our Member Services team and they have advised further, if you do need any further support on this then please don't hesitate to get in touch. We hope you enjoy your new membership! Thanks, PureGym