Hi Jermaine - Thank you so much for sharing your feedback, we are delighted to see this is 4 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward and you managed to use a promotional offer. It would be great to know where we can improve, so if you do have any additional feedback please let us know. We hope you enjoy your workout sessions! Thanks, PureGym