PureGym UK - Bromborough Reviews 100

TrustScore 4.5 out of 5

4.3

55 Welton Road, CH62 3PN Bromborough, GB


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See what reviewers are saying

Rated 5 out of 5 stars

yes I enjoy wishing the gym, I'm not going at the moment as I am not well but I will be going soon after Christmas but would like some advice on what is better for me to eat why train and to lose weig... See more

Rated 5 out of 5 stars

Staffs are great & lively, the cleaner always cleans the stations and hoovers the floor, and the hand sanitizers are always refilled. Cleaning stations never runs out of tissue and cleaning liquid. St... See more

Company replied

Rated 5 out of 5 stars

The equipment is top quality , staff are very helpful , a lot of equipment so you never have to wait around. love the idea that you can book fitness classes with so much variety. 24 hours is a big... See more

Company replied

Rated 1 out of 5 stars

It’s filthy 24/7!! It’s never hoovered, mopped, or machines cleaned!! Soiled clothes in the toilets, on some occasions 8 staff all standing around chatting and doing nothing for hours on end!!!! And a... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Bromborough

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • 55 Welton Road, CH62 3PN, Bromborough, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

100 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Good that it's 24 hours

Good that it's 24 hours. I wish they had a pool!

5 August 2025
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Reply from PureGym UK - Bromborough

Hi Victoria- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We don't have pools/saunas etc. as standard in our gyms as our focus is on providing quality fitness equipment while keeping costs affordable for all members. However, we know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! Thanks, PureGym

Rated 5 out of 5 stars

Brilliant service

Brilliant service from start to finish. Everything feels fresh and clean and well-run. Would definitely recommend!

29 October 2025
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Reply from PureGym UK - Bromborough

Hi Leon - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym and would recommend us to others! Thanks, PureGym

Rated 5 out of 5 stars

Slick

I was given all the information I needed. The website was slick and easy to navigate.

23 November 2025
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Reply from PureGym UK - Bromborough

Hi Phil - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We have lots of information for our members readily accessible for when and if they need it, this can all be accessed through our help centre: https://www.puregym.com/help-centre/ and there is useful information also available within the PureGym app. We hope you enjoy your new membership! Thanks, PureGym

Rated 4 out of 5 stars

Easy to join

Easy to join, no contract, corporate discount , mate quick and easy to join 👍

20 September 2025
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Reply from PureGym UK - Bromborough

Hi Jermaine - Thank you so much for sharing your feedback, we are delighted to see this is 4 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward and you managed to use a promotional offer. It would be great to know where we can improve, so if you do have any additional feedback please let us know. We hope you enjoy your workout sessions! Thanks, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - Bromborough

Hi Steve - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Very nice and clean place in very good…

Very nice and clean place in very good equipment with very good vibe was a pleasure to come feel like at home thanks

9 June 2025
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Reply from PureGym UK - Bromborough

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Very good place to do exercises

Very good place to do exercises

29 March 2025
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Reply from PureGym UK - Bromborough

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Great value for money

Overall good gym but can get really busy at peak times..great that I can take advantage of the 24hour opening times so doesn't overly affect me,Gym has good equipment but definitely needs a punch bag and/or a combat mannequin.. definitely good value for money,,Dave woko

15 February 2025
Unprompted review
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Reply from PureGym UK - Bromborough

Hi Dave - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! We'll look into providing more equipment. Thanks, PureGym.

Rated 4 out of 5 stars

I'm not sure if I've joined or not

I'm not sure if I've joined or not? The website sent me right back to joining instructions??

30 January 2025
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Reply from PureGym UK - Bromborough

Hi Mark - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

If you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information, we can help you further. Thanks, PureGym.

Rated 1 out of 5 stars

Cold ❄️🥶 no heating

I went last week and signed up last week due to the bad weather and a half marathon coming up to keep up with training safely but upon arrival it was colder in the gym than outside. Not hot water for showers and no heating was a very uncomfortable experience..

8 January 2025
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Reply from PureGym UK - Bromborough

Hi Leann - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We are reviewing feedback and will ensure this is addressed in club.

Temperatures and air conditioning in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym.

Rated 1 out of 5 stars

It’s filthy 24/7!

It’s filthy 24/7!! It’s never hoovered, mopped, or machines cleaned!! Soiled clothes in the toilets, on some occasions 8 staff all standing around chatting and doing nothing for hours on end!!!! And above all that it’s freezing with staff wearing hats and gloves and we’re meant to train in that with the cold being injuries friend 🥶it’s shocking

28 December 2024
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Reply from PureGym UK - Bromborough

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Temperatures and air conditioning in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym.

Rated 5 out of 5 stars

Very helpful member of staff when I…

Very helpful member of staff when I called in for information

17 November 2024
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Reply from PureGym UK - Bromborough

Hi there. Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your experience on the day.

We look forward to welcoming you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Brilliant really easy information easy…

Brilliant really easy information easy to obstain

25 October 2024
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Reply from PureGym UK - Bromborough

Hi Adam - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Easy setup

Easy setup, no problems, very helpful and informative at the PureGym Bromborough, the staff are brilliant with helping my dad who has parkinsons set up a membership for himself, customer service was brilliant too.

23 July 2024
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Reply from PureGym UK - Bromborough

Hi JT! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

We love being able to help and chat to our members when given the opportunity to do so. Great to hear both staff, and Member Services were able to assist on sign up.

Hope your dads enjoys their membership with us! Thanks, PureGym

Rated 5 out of 5 stars

Good value

The equipment and loose weights are plentiful, and all at a low price and no contract

6 May 2024
Unprompted review
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Reply from PureGym UK - Bromborough

Hi there! Thanks for taking the time to leave this 5 star review!

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.

We know how important flexibility is to our members and therefore, are a no contract gym. You can cancel your membership anytime or make any changes, at any point!
Enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Bromborough logo

Reply from PureGym UK - Bromborough

Hi Shamaine, it's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!

Thanks, PureGym

Rated 5 out of 5 stars

Jacob was really welcoming and…

Jacob was really welcoming and enthusiastic with my induction . Asked about my goals and explained everything clearly .
Excellent start

4 April 2024
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Reply from PureGym UK - Bromborough

Hi Lorna! Thanks for taking the time to leave this 5 star review!

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so!

Great to hear you enjoyed your induction with Jacob, and enjoy your membership with us! Thanks, PureGym

Rated 5 out of 5 stars

Rejoining after some time out easy…

Rejoining after some time out easy process rejoined in a couple of minutes. Looking forward to getting back.

1 March 2024
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Reply from PureGym UK - Bromborough

Hi Jeff. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Really good set up

Really good set up, with great equipment and extremely helpful staff in Alesha, showing us around and explaining all about the different types of equipment.
Putting my husband at ease as he is suffering from Parkinson’s.

23 February 2024
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Reply from PureGym UK - Bromborough

Hi there! Thanks for taking the time to leave this 5* review!

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so - glad Alesha could help!

Hope you both enjoy your memberships! Thanks, PureGym

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