Hi Hayley - Thank you for taking the time to leave this review, we are sorry to hear that this was your experience. If visiting during a staffed hour,It may be that the staff in gym at the time had been unavailable due to performing other duties. It would really help us if you could get in touch directly with the Gym Manager via email, so they can look into why no one had been available at the time, and any further queries you may have on accessing the facilities. We hope we will have the opportunity to welcome you back. Thanks, PureGym