Horrendous experience from start to end.
Useless, I signed up for this gym with a day pass that did not work yet according to the email I received it signed me in and out at a time that I had no access to the gym.
Tried accessing the gym again using a buddy pass a few days later to yet again more issues, couldn't access this pass as I needed to be a new user despite not having any active membership, no members of staff on site to help and no phone number to call, complete scam of a gym and I won't waste my time again trying to use it.
Reply from PureGym UK
Hi there - Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We’re always working to make things as simple and smooth as possible and we strive to provide the best service possible. To help resolve the issue, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym