Puregym is says we're 24/7 that means when you're gym member you can go any days, any time and the reason I joined is simply for that hoa ever now they started to closed the gym from 4pm on Xmas eve... See more
Company replied
Location
Switch locationCardiff Bay Retail Park, Ferry Road, CF11 0JR Cardiff, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really liked the fact this was on a retail park and close to the Grangetown train station so easy to access after work or on the weekend without taking my car. Because its not in the town centre it do... See more
If you want top energy, great vibes and an absolute top trainer encouraging you while coming up with whacky ways to exercise then get yourself down to CARDIFF BAY PUREGYM cos Abby is by far the bes... See more
Company replied
This gym has a great range of equipment and a good variety of classes to get involved in. It's always clean and well-maintained, which makes for a really pleasant workout environment. The staff are f... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Cardiff Bay
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Cardiff Bay Retail Park, Ferry Road, CF11 0JR, Cardiff, United Kingdom
4.8
Excellent
170 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly environment
Friendly environment. Clean. Otis our PT is a credit to Pure Gym. Good trainer works us hard and also up for a laugh and banter
19 March 2026
Unprompted review
Reply from PureGym UK - Cardiff Bay
Hi Steve. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Reply from PureGym UK - Cardiff Bay
Hi Aaron- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym
Horrendous experience from start to end.
Useless, I signed up for this gym with a day pass that did not work yet according to the email I received it signed me in and out at a time that I had no access to the gym.
Tried accessing the gym again using a buddy pass a few days later to yet again more issues, couldn't access this pass as I needed to be a new user despite not having any active membership, no members of staff on site to help and no phone number to call, complete scam of a gym and I won't waste my time again trying to use it.
30 October 2025
Reply from PureGym UK - Cardiff Bay
Hi there - Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We’re always working to make things as simple and smooth as possible and we strive to provide the best service possible. To help resolve the issue, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Abby Powell aka Powells Pursuit has the best classes
If you want top energy, great vibes and an absolute top trainer encouraging you while coming up with whacky ways to exercise then get yourself down to CARDIFF BAY PUREGYM cos Abby is by far the best trainer there.
Everyone should take a leaf out of her book and BE MORE ABBY!!
27 October 2025
Unprompted review
Reply from PureGym UK - Cardiff Bay
Hi Farina - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Otis was world class even in his…
Otis was world class even in his Liverpool top 🤦🏻♂️
1 October 2025
Unprompted review
Reply from PureGym UK - Cardiff Bay
Hi Timothy - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comment for a member of the team! Thanks, PureGym
PureGym Cardiff Bay
Good range of clean facilities. Love the classes, especially Jess & Karen's (Kaz) cycles. Kaz has also empowered me to use parts of the gym which I wouldn't have before. She's helped me devise a plan to recover from an injury and it's going great!
2 October 2025
Unprompted review
Reply from PureGym UK - Cardiff Bay
Hi Rhys - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comments for a member of the team! Thanks, PureGym
I love puregym Cardiff bay
I love puregym Cardiff bay! The staff are so friendly, especially Otis who is a supportive and knowledgeable PT. 5 stars!!
5 October 2025
Unprompted review
Reply from PureGym UK - Cardiff Bay
Hi there - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comments for a member of the team! Thanks, PureGym
Great gym
Great gym. Very reasonably priced and the classes are a great work out. Special mention to Abby. Your pump classes are the best and I look forward to it every week!
2 October 2025
Unprompted review
Reply from PureGym UK - Cardiff Bay
Hi Rhiannon - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comments for a member of the team and these classes! Thanks, PureGym
Great range of equipment and space in…
Great range of equipment and space in comparison to other gyms in the area. You can pay twice the price for less equipment elsewhere. Trainers are always friendly especially Abbey who organises lots of out of gym events. Great Team down there.
4 October 2025
Unprompted review
Reply from PureGym UK - Cardiff Bay
Hi Andrew - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Love training here
Love training here. the staff are always really helpful, love the classes too. would definitely recommend to friends.
1 October 2025
Unprompted review
Reply from PureGym UK - Cardiff Bay
Hi Amilah - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym and would recommend us to others! Thanks, PureGym
I absolutely love PureGym Cardiff Bay
I absolutely love PureGym Cardiff Bay! The cleanliness is impressive; the staff are constantly maintaining a spotless environment. The team are exceptional and incredibly supportive. As a first-time gym member, I felt a bit anxious, but Otis, one of the personal trainers, was fantastic. He patiently answered all my questions and guided me through the gym, making me feel at ease. Now, as my personal trainer, I couldn’t ask for a better coach! He is not only an inspiring mentor but also a constant source of motivation. The entire staff are friendly and welcoming. Thank you, Otis, and thank you, PureGym! 💪🏼
29 September 2025
Unprompted review
Reply from PureGym UK - Cardiff Bay
Hi Sabina - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comments for the team! Thanks, PureGym
Good range of equipment & weights &…
Good range of equipment & weights & really friendly staff such as kaz & abbey to take you through workouts & classes. Always happy to help & give advice to improve yourself
3 October 2025
Unprompted review
Reply from PureGym UK - Cardiff Bay
Hi James - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience! Thanks, PureGym
Excellent gym
Excellent gym. Weights all in order correctly. Staff lovely especially Abby who was very helpful
21 August 2025
Unprompted review
Reply from PureGym UK - Cardiff Bay
Hi Amy - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comment for a member of the team! Thanks, PureGym
Malachi is a good friendly instructor…
Malachi is a good friendly instructor and is always Around to offer any help if needed.
3 October 2025
Unprompted review
Reply from PureGym UK - Cardiff Bay
Hi Leah - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. We are really happy to hear of this experience and see your positive comment for a member of the team! Thanks, PureGym
Thumbs up for Abby
Really accessible gym with facilities clean and in good working order.
For training, I recommend Abby, always friendly and really knowledgeable. Her enthusiasm is contagious.
9 June 2025
Unprompted review
Reply from PureGym UK - Cardiff Bay
Hi there - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comment for a member of the team! Thanks, PureGym
Amazing gym
Amazing gym, very clean and tidy and always staff on hand to help. Abby is absolutely amazing and helped me so much to understand the equiptment and put me through my paces in a spin class.
24 January 2025
Unprompted review
Reply from PureGym UK - Cardiff Bay
Hi Roxie - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comment for a member of the team and these classes! Thanks, PureGym
I always thought that gyms were not a…
I always thought that gyms were not a pleasant experience but Puregym in Cardiff Bay proved the exception with friendly staff and great facilities so much so that I visit several times a week.
3 October 2025
Unprompted review
Reply from PureGym UK - Cardiff Bay
Hi Philip - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comments for the team! Thanks, PureGym
Abby classes
Been going to the gym for about 3 years. The classes are fantastic. Abby’s burn class in particular I really like. The energy and encouragement she brings is amazing!
3 October 2025
Unprompted review
Reply from PureGym UK - Cardiff Bay
Hi there - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comment for a member of the team and these classes! Thanks, PureGym
5 stars!
What can i say..but i love the classes by Kaz. The cycle classes are insanely good, with epic house music. Pump and the other classes are just as good! Thanks for being so motivational
29 September 2025
Unprompted review
Reply from PureGym UK - Cardiff Bay
Hi Shona - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comment for a member of the team and these classes! Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.