Review of PureGym UK - London Park Royal


Rated 2 out of 5 stars

Not up to standards

I opened a Pure Gym membership as it was the only gym local and accessible to me at the moment. I am now closing the membership because unfortunately it did not meet my standards. The gym machines are very dated and often out of service. The gym itself requires better and frequent cleaning especially the toilets/changing room which always has a foul smell. It's often messy or disorganised with weights laying about all over the place. It doesnt have a great slection of latest gym classes such as less mills. It seems like the air con doesnt get switched on even in the summer when its unbearably hot. The staff are very unattentive and the overall gym etiquette of gym goers is shockingly awful as no one really wipes down their equipment after use or put things back where they found it. All in all, it's not the gym for me unfortunately.

26 March 2025

Reply from PureGym UK

Hi there - Thank you for taking the time to leave this review, we are sorry to see this is 2 stars. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club to ensure a safe environment for staff and members. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We continue to ask, as we always have, that members bring a sweat towel with them to wipe equipment. Outside of this, our gyms have full cleaning schedules. If you have any specific suggestions, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We are really happy to hear you enjoy using the gym! Thanks, PureGym