Hi there - Thank you for taking the time to leave this review, we are sorry to see this is 1 star. Looking into the account, we can see that the membership is active. If you need any assistance with your membership, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym