Hi there - Thanks for taking the time to leave this review, we are sorry to see this is 1 star. Looking into your account, I can confirm you are active, but this may be die to accessing a gym not included within your membership type. If you do need any support with your membership, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym