Hello,

I am writing to formally request the immediate cancellation of my and my partners membership at PureGym Kingston and a full refund. My first visit today was extremely disappointing for several reasons:
1. There were groups of children entering five at a time using only one access pass. This creates a completely chaotic, unsafe, and unregulated environment. It is unacceptable for a paid gym to allow this kind of behaviour.
2. Regarding the lockers: being told I must purchase a £6 padlock was shocking enough, but the fact that this is required after paying a £35 membership fee is simply unreasonable and feels like an exploitation of customers. I have never seen anything like this in any other gym.
3. I am also convinced that many of the positive reviews for this gym are artificially inflated, because my experience does not match the high ratings advertised.
4. Additionally, when entering the car park, I scratched my car’s wheels due to the extremely tight layout. This is known to be one of the worst parking facilities in Kingston, and it is concerning that this is the option chosen for your members.

Overall, the visit was highly unsatisfactory and far below even basic expectations of a professional gym. As this was my first and only visit, I am requesting a full refund of all fees paid. I do not wish to continue with the membership under these conditions.

Please confirm the cancellation and refund process as soon as possible.

Thank you.

Best regards,
Anastasiia and Roman