Hi Hasan - Thank you for taking the time to leave this review, but we're sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. I'm sorry that you have not received a response previously in a timely manner. It may be that the email you sent received an auto-response and this needed to be replied to before it was put through to an advisor. You can also get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Please be assured that our team is always here to assist you and ensure your concerns are addressed as soon as we can. Thanks, PureGym