Unhelpful customer service…
Puregym does the marketing thing well but they do not do customer service,
I had asked for help to cancel my membership back in September and they have continuously debited my account through to December, although I explicitly expressed I can no longer justify the spend when I do not even attend the gym.
I am now unemployed with a gym membership that is extremely expensive for what it is.
The gyms seem overused, dirty and something is always not working,
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Members are able to cancel their memberships anytime via the PureGym app or website, on the members area. As mentioned in our terms conditions, cancellations must be actioned 4 working days before the next payment is due: https://www.puregym.com/help-centre/freezing-or-ending/how-do-i-cancel-my-direct-debit-monthly-membership/.
So that we can look into this and assist further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym