Torquay Pure Gym
In reference to the Torquay Pure Gym, I was sent a snotty email saying I had let somebody else use my pin number, I absolutely haven't done this or has it even crossed my mind to do so. They then proceeded to try and argue the point on instagram with absolutely no foundation. The gym often has broken machines, staff engagement is zero, constantly stood around on phones, I think I recieved two 'hellos' in two years! Avoid these terrible gyms and stick with well equipped more personable places, preferably locally owned.
Reply from PureGym UK
Hi Justin. Thank you for taking the time to leave this review, we're sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible So that we can look into this interaction and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure any concerns are addressed and escalated where neccessary. Thanks, PureGym