Easy pickup and drop-off process, and the vehicle provided was a new hybrid, which was a great plus. Overall, everything went smoothly and the car was in excellent condition.

The only downside was the debit card transaction charges added to the total amount. For a large rental company, especially when already charging premium location fees and other extra charges, these transaction fees were unexpected. It would be more customer-friendly if such costs were covered by the company.

Aside from this issue, the rental experience was very very good.