I normally pride myself with being diligent and careful with my money (particularly when you're considering such a major expense such as buying a car). However I have to admit I should have spent more time reading these 1 star reviews on Trustpilot before I handed over my hard earned cash. The Google reviews are not representative of their service in my opinion. In summary, I provided full payment for a vehicle I had noticed online (30th Dec to secure the special deal which had been offered to me). This payment was requested by the Alfa sales manager and was made in good faith based on the photographs and description provided to me. As I live over 250 miles away I could not physically view the car and I sought (and was given) reassurance from the sales manager that any money I paid would be returned if the vehicle did not meet my expectations, no quibbles. However, the car turned out to be not as described. As a consequence I decided not to proceed with the sale, requesting the full return of my funds (10th Jan). To date (as of 26th Jan) no monies have been returned to me. I've emailed customer services and made several calls to the dealership and got nowhere. Now, here is the important part, we are not talking about a few hundred pounds, not even a few grand, I am owed over £26K. Yes, over £26,000. This dealership is unfairly keeping my money for no reason. This has caused an enormous amount of stress. I cannot understand the delay, it's a straight forward transaction to refund me.