I found the company easy to deal with. I had a question about whether it would fit through a smaller than normal doorway and messaged them and got a response really quickly. They assured me it would fit and it did. I read some 5 star and 1 star reviews so got a bit anxious. It was delivered within the times stated. There was a delay on the original date to a problem with the delivery company but these things happen. My car gets a flat tyre, won't start or fails an mot so it's not unreasonable. It was a bit disappointing but I was notified immediately, in the middle of the night actually, that they were not able to deliver. I messaged the driver and arranged for delivery the next day. The company and the driver kept me updated and responded to my texts. The deliver men were very apologetic but were both lovely and helpful. One point to note is i ordered a left hand corner and I didn't realise the left hand depends on whether you are looking at it or sitting on it. That was my fault it us something I should have checked. Fortunately it made no difference for where I was putting it. It was easy to put together. Well packaged. Its really comfortable as well.