Hi,

Thank you for sharing your experience!

I'm sorry you had to travel so far to pick up your package.

We would like to look into this further and have therefore sent you a separate email requesting more information.
Please reply to that email.

All the best!
Tina

Updated answer 2/3:
We have tried to reach you but unfortunately have not received any response. Without more information it will be difficult to investigate your delivery. You are welcome to contact our customer service if your issue is not resolved.

All the best!
Felicia