Only trouble
Only trouble. Especially when living in Southern lappland in Northern Sweden. And especially when you get a package from GLS (which Schenker takes and should deliver)
It takes a crazy amount of time for them to actually deliver and rarely get any updates. Rarely get a notification where they are going to deliver (at home or what service point).
They actually lost a package at the moment while im typing this. Insane..
And ACTUALLY have hearing damage and a permanent buzz in my left ear permanently because of when i was calling their customer service for another one of their fck ups, the volume difference from the waiting music to the beeptone was about 20 fold and damages my ear.
If you can avoid Schenker in Sweden.
Reply from DB Schenker Sverige
Hi,
Thank you for sharing your experience. What you describe is absolutely not the level of service we aim to provide, and I’m truly sorry to hear about the issues you’ve faced.
We will send you a separate email where we will request additional information so that we can investigate both the lost package and your experience.
Looking forward hearing from you.
Felicia
Updated reply 23/3:
We have tried reaching you but unfortunatly haven't gotten an reply. Without the requested information we're having a hard time investigating this further. You're welcome to contact customer support if your issue still isn't solved.
Have a great day,
Sebastian