Diana Taylor

Everything was well-managed, from the booking process, throughout our experience at the airports and including our transfers. Flights were on time and comfortable. The holiday was good value for money and the accommodation exceeded our expectations.

Disappointed
Check in to leave vehicle was very good including transfer to airport. However the return collection was not good. We were stood in pouring rain for almost 15 minutes. After about 8 minutes I rang to ask where the bus was but after listening to two lots of automated instructions I saw the bus coming. Not a good experience. Also paid for indoor parking and the car was splattered with bird droppings. will have to consider if I will use you again.

I originally went for an online quote today, having had one previously, but the system would not go right through to giving me a quote. I rang the customer helpline, who found my online quote and gave me a price. Apart from the phone line occasionally being a bit crackly I got the help I needed and took out a suitable policy.

The photobooks themselves were of good quality and the process of creating them (automatic selection rather than manual selection) was quite straightforward. Delivery let the service down. We paid extra for Premium delivery, but Amazon lost theoriginal booke, and the replacements were sent to us by 2nd class post, arriving a week later than they should have done.

Like that the products are natural.
They are a little on the expensive side though.

Staff are always friendly and helpful, but not intrusive. And the selection of shoes, trainers and sandals is good, with the option of ordering the correct size on many models.

I found the online management of my savings relatively easy to manage. Interest rates are also good, amongst the best.

Easy website to use. Good choice of greetings cards.

The helpline adviser was very friendly, helpful and made sure we understood all the points about the policy. The online quote process was less satisfactory. It was quite slow to move on, and we found the tick boxes very sensitive. A couple of times we inadvertently clicked the wrong box due to the cursor hovering over it. It would be useful to have an "edit" button so you could change an answers if you had accidentally selected the wrong one.

Products seem to be good quality natural products and always arrive promptly. On the downside they are a little expensive compared to purchasing similar supplements from other suppliers.

Easy to book. Good offers included.

The experience itself was good. The website however was hard to navigate and confusing. When we experienced problems booking our experience we rang the Corporate helpline as that was the only telephone number we could find and they simply said they could not help. We managed it in the end but it was time-consuming and frustrating.

I signed up as I was interested in a particular offer, but couldn't get it. I haven't found any other offers of interest to me.

Easy to see what is included and to book .

The socks were as described, and delivered at the time we expected them. They appear to be good quality, though I have not had them long enough to assess their durability.

Very helpful staff and prompt service. We didn't have an appointment but we're seen immediately and given all the help we needed by a smiling and knowledgeable travel adviser.

Easy to get a quote and competitively priced for a comprehensive policy.

Tablets arrive promptly. We like the emphasis on pure and natural ingredients.

Easy to reserve tickets and pay. Perhaps needs clearer information about when you get your tickets, ie, about 4 days prior to the event.
We got an alert that the tickets were there on event day, but this only showed 1 ticket, causing some delay on entry. We showed the app instead, which had both tickets.

Delivery was within the time slot. Driver who delivered was pleasant and carefully brought the appliance in, unpacked it and took the packing and old appliance away. Excellent all round service.