Marshall Harvey

We're happy to hear that you found it straightforward and clear. Thank you for your positive feedback; we appreciate it! AH

Thank you so much for your kind words! 😊 We're thrilled to hear that our team could assist you with the information you needed. Customer satisfaction is our top priority, and your feedback means the world to us. If you ever need further assistance, don't hesitate to reach out. Enjoy your Sky Bracket. Warm Regards, Shelly

You can change your nominated details from within your online dashboard.

We recommend saving this link https://savings.secure.investec.com/login for your online dashboard to your mobile browser favourites for quick access going forward.

Hi Marshall, thanks for your review and the 5 star rating!

Hiya Marshal, and thanks very much for stopping by lately. We're sorry to hear of any frustration that you've encountered but we can assure you that we're always on hand to help. If there was any confusion in the past with the status of your account then we do regret to learn this. While we can only speculate, it sounds like you may have more than one account with us that has led to this matter. Where this occurs, while we're not able to merge accounts together, we can recommend sharing Family Trees of DNA results, where that's needed. This is detailed further below for reference.

Link: https://support.ancestry.co.uk/s/article/Moving-Trees-Between-Accounts

Link: https://support.ancestry.co.uk/s/article/Sharing-a-Family-Tree

We're glad to hear you've since been able to renew your membership on the account where your family tree and saved records are found, but we're sorry to hear of any trouble when it comes to the tree that your DNA test is connected to. We're happy to advise that you should be able to link your DNA results to your preferred tree in a few quick clicks, as detailed further in the following step by step guide: https://support.ancestry.co.uk/s/article/Linking-an-AncestryDNA-Test-to-a-Tree

We hope these resources can be of some assistance, and we look forward to the discoveries you could uncover in your research moving forward!

We are so sorry to hear of your disappointment Marshall! We do aim to be as transparent as possible with all of our experiences and so state prior to purchase of the voucher 'Your two night stay is available Sunday to Friday throughout the year. Exclusions including Saturdays will apply.' and we are so sorry if this was missed.