julian hopes

We were incredibly impressed with how Ecosmartheat went out of its way to accommodate our needs. They were quick with answering our calls, fitting us in on our preferred timeline and the quality of the work was faultless.
We wouldn't hesitate to recommend them and also the Thermino heat battery.

Wide selection meant I could get the oversized boards I wanted. Speedy delivery and always focused on the customer.
Delivery charges are steep if small quantities are required

I am an absolute convert to toolstation. I can generally get exactly what I want on the day and if not, it's always been next day available. Staff are knowledgeable and friendly (Rayleigh branch)

We reported a loss of broadband signal in the evening and had an engineer (Mark) attend the next morning. The issue was identified and resolved quickly. No fuss, no mess just professionalism and courtesy.

Quality products, great range amazing service

Very friendly, easy book in, professional work and returned before time. Extremely satisfied

If you are a landlord, Brand Vaughn will certainly work hard to wring every penny and more from your tenants regardless of your fulfillment of care and maintenance obligations. If you are a revenant, Brand Vaughn will work hard to create ways of withholding any security deposit regardless of how you return the property.
Brand Vaughn has outsourced their reference checks to Goodlord, an organisation that is currently polling 1* reviews on All agents. They demand that you provide them with far more information than is required for referencing purposes and in direct contravention of GDPR. Goodlord themselves outsource the financial checks to Tink. Think will hold your data and have unfettered access to your bank account for 90 days.
If you request that Tink removes all access and personal data from its systems immediately after the checks have been done, you receive an automated response that they aim to get back to you within 10 working days.
This entire structure is designed to relieve tenants and guarantors of their money and deeply critical and sensitive information while simultaneously denying the opportunity to retain any control.
A black marketeers wet dream!

So far so bad.
I purchased a hybrid AL ebike from Ribble through the cycle to work scheme. I waited 2 months for it to be delivered. It was delivered in a box with instructions on how to fully assemble it.
Once assembled however, the bike was completely discharged so I needed to charge it before I could ride/test it.
I plugged it in and left it to charge. When I returned some hours later to check on progress, the bike LEDs suggested it was fully charged and the handlebar controller was 'buzzing'
I disconnected the charger and tested the bike. (rode to work) The controller was buzzing for the entire journey.
I rode it home that night to another very 'buzzy' ride and turned it off to recharge. When I connected the charger this time, the controller again started buzzing manically.
I contacted Ribble and they told me they had never heard of this before but I needed to return it for repair.
I am extremely disappointed that the bike was clearly not tested in the factory prior to being sent out (or this fault would have been picked up) I am incredulous that a bike that they sent out with a fault requires 36 days to be fixed!... 5 WEEKS+!!.
I am less than impressed that they want me to disassemble the bike and re-pack it into a box 'properly' when removing it was quite an experience (I must say now, the packaging was an engineering feat in its own right but expecting me to replicate it and making me liable for improper packing that they will determine is a frightening prospect.)
I am currently on day 3 of discussion with Ribble on how best to rectify this issue... this is because they have chosen to not provide an email address but rather either webchat/video calls (not recorded so unable to keep a record of what was agreed) or online chat which I have engaged in on several occasions but the response times have meant that I have had to go back to work before they have come back to me so they simply 'end' the chat and I have to start from the beginning again.
This is not the service I expected after spending over £2,500 on a bike, furthermore they appear to deny the online purchases legislation to return faulty items for a refund if it's purchased through the cycle to work scheme (BE WARNED!) "Any bikes purchased on finance or bike to work scheme are not eligible for the 30-day test ride return and cannot be returned for a refund."
I have now received a reply from Ribble claiming that the bikes are thoroughly tested prior to despatch. This does not include the electrics since the battery was fully discharged on delivery so electrics and charge cycle definitely NOT tested... A rather large oversight for an electric bike I would say. I have also since been told that I need to return the bike so they can ensure that the fault isn't dangerous..... again, I would suggest that testing for dangerous faults is something to do prior to despatch.
The best offer I have had after around 8 hours of dialogue through online chat is for me to disassemble the bike, pack it to their standards in a pretty complex box (my liability and for them to assess on arrival at their depot) The repair to take up to 36 days, so potentially another 5 weeks without the bike after waiting 2 months for delivery and riding it for 10 minutes

Good communication, delivered well within delivery window. Personnel very professional and polite.
Top marks to DX delivery.
Wish I could say the same about TrustPilot

It was OK, booking was horrendous though.
Also, don't trust Trust pilot review sites. They remove negative reviews under the slightest of pressure

Zero customer service, spent weeks trying to get any sort of answer from them as to why they couldn't set up the account. Was eventually told that it was due to the passport image having the 'D' from 'Ireland being partially cropped.
Then told that although I provided them with a scan they could accept, I now need to provide FULL ID for all my shareholders!
What if I had a million shareholders?
Also, why not include this in the original information request?
Honestly, I'd rather have teeth pulled than deal with Square.
Awful, .... worse than awful

Just had a response from Square and what they failed to say was that it took 4 months of emails and calls before they actually let me know why they wouldn't complete the application. And only after I provided the ID (this time with the 'd' on the end of Ireland so that their operative could work out that the passport didn't say GB and Irelan. Only then did they request shareholder ID.... Again, I ask, what If it was BP looking for terminals with 3 million shareholders?
Moreover, pretty sure that providing shareholder information breaches GDPR legislation

My tutor has never failed to put us in touch with first class tutors.
We will always look to source tuition from them

We have used my tutor on several occasions now. All of the tutors have been great and we're truly grateful for having access to such a wide variety of experience

Great plants, very well packaged and arrived in good health and undamaged.good communications too, highly recommended

Quality plants, good communication

Excellent customer service, very quick delivery and good price... what more could you ask for.
Very happy customer, highly recommended.

The quote was extremely competitive. The standard inclusions were extras on other policies. The process was quick and easy.

After the initial set up of the marketing (which I admit was excellent) we went downhill rapidly. Doorsteps were not picking up the phone and instead employed a third party agency to simply take messages. Those messages signally failed to get through.... or if they did, doorsteps signally failed to action them. We had almost zero viewings for the nine plus weeks we were using them although similar properties in the same area were selling quickly. We firmly believe that this was simply down to the prospective viewers being unable to get through to book viewings.
The user portal is a farce with menus overlapping so you spend interminable days simply trying to modify the ad or worse, are unable to respond to the rare viewing that did make it through.
The entire setup appears to be simply to sell you conveyancing or mortgages and they care little about actually selling your house.
£700 down the toilet.... We've sold through online agents before and they were brilliant. Doorsteps is way to the other end of that spectrum. A very costly mistake!

brilliant phone, brilliant service, amazing value on the contract... just wish they had checked the reliability of the network marketing propaganda.... O2 claimed to supply my address with good service inside and out, I get no bars of service in my house (and that's not being slightly off by a small margin)
Furthermore, despite claiming a good service across town, I am mainly struggling to achieve more than one bar of signal... data transfer is geologically slow... not best pleased

untrustworthy, you say in your reply that drivers are unable to hardwire, BUT! Your website says your installers are NICEIC certified so they are definitely able to do the job. Had you bothered to ask I would have explained that this machine was replacing an integrated appliance