United Kingdom
Review of bpha
I moved into a brand new shared ownership flat in 2019. Ever since I moved in the skylight at the top of the stairs has leaked whenever it rains. The builders carried out a repair, but this did not work. This leak has caused paint to bubble and flake off and mould running down the walls. BPHA have repeatedly sent out the wrong tradesmen to attempt to resolve this. When will this be repaired and redecorated?
Review of Talkmobile
Had a query which was dealt with via chat, but dealt with very quickly and also advised of a better plan for the same cost.
Review of Energie Fitness
I joined the new Energie fitness when it first opened up in Brooklands Milton Keynes and after the month trial decided it wasn't for me, so cancelled the membership in line with their cancellation policy. Out of the blue I receive an email from a debt collection agency Argentum Capital Partners saying I owed Energie Fitness Brooklands £93.99! I immediately telephoned and was informed by the manager that this has happened to a lot of people and after going through my details agreed that I owed nothing. Yet I continue to receive threatening emails from Argentum Capital Partners. This is Energie Fitness Brooklands error and not mine, so why am I having to sort this out!
Review of bpha
I have been reporting a leaking skylight for nearly 2 years now and to date this has still not been rectified.
The plaster from the constant leaking is damaged and mould is forming on the damp plaster.
Review of Tonies UK
Having now as requested emailed their "wecare" with proof of purchase, over a week ago and to date no response received. It seems they are quick to respond to trustpilot reviews, but not so to emails
Reply from Tonies UK
Hello David,
Thanks for reaching out.
We have not received a email from you under your details to wecare@tonies.com please ensure this has sent successfully or try again and we'll be happy to support you further.
Speak soon,
James - tonies® Customer Happiness
Review of Tonies UK
Having repeatedly asked for a replacement SD card to prevent scrapping the Toniebox as anyone reading these reviews can see the company are not interested in providing support. At no time has a request been made to replace or repair under warranty as this ran out with Argos a month outside their warranty period. A request for a replacement sd card has been made with the offer to purchase, but this company are not interested in doing so, so before any of you purchase be warned!
Reply from Tonies UK
Dear David,
Thank you for reaching out to us again.
To reiterate, we have clarified this situation across multiple platforms for you but to confirm a final time for you, we do not supply individual parts for manual alterations or repairs. This policy is in place to maintain the integrity of both our product quality standards and to prevent potential damage caused by unauthorised modifications or repair attempts.
Regarding your warranty, please note that the two-year technical warranty offered by us is separate from any agreements you may have with your retailer, in this case Argos. Despite multiple requests, you have failed to provide a valid proof of purchase to support your claim. Without this documentation, we are unable to proceed with your case.
If you are able to supply valid proof of purchase, please contact me directly via: wecare@tonies.com. I will be happy to review your case further at that time. However, without this information, we will consider the matter closed, and further correspondence on this issue will not be taken further.
Thank you for your understanding.
Best regards,
James
Junior Customer Experience Manager
Review of Tonies UK
As can be seen by previous replies this company are not interested is supporting when a problem arises. In this day and age all companies should be supporting ways in which to improve our planet and not throw away items that are repairable. Their reluctance to provide a new sd card with the programme endorses their view to dispose rather than repair. Even offers to purchase the sd card are refused. What does it matter if the receipt is not to hand when an offer to purchase the sd card is made. Before making a purchase from this company, read the negative reviews!
Reply from Tonies UK
Dear David,
Thank you for reaching out to us again.
We have thoroughly reviewed your case and the feedback you’ve provided. While we’ve taken all possible steps to support you, I will once again confirm that we cannot replace your product without proof of purchase. This is essential to confirm warranty eligibility and validate the product’s purchase details, ensuring we can provide appropriate and fair support in line with the warranty terms for all our customers. As mentioned previously, SD card faults are covered under this warranty when proof of purchase is provided.
If you would like to discuss your case further, please don’t hesitate to reach out to us directly at wecare@tonies.com. I’ll be happy to provide any additional clarification you may need.
Kind regards James
Junior Customer Experience Manager
Review of Tonies UK
Further to my previous review, in this day when we should be saving the planet and looking to repair faulty goods instead of throwing an item away which in all essence is a simple fix. Software is so easy to make available and the offer to purchase a replacement sd card with the programme was refused. This company is not interested in saving our planet. Just check out all the issues on reddit others have experienced.
Reply from Tonies UK
Dear David,
Thank you for sharing your additional feedback regarding your experience.
As previously mentioned, SD card faults are covered under our warranty and we are by no means suggesting to throw your device away. Please rest assured that our team is continuously working to enhance both our products and the services we offer to customers who encounter issues with our devices.
In your case, we have thoroughly reviewed the situation and taken all possible steps to address the matter. Unfortunately, as previously explained, your device has been confirmed as defective. Under the terms of our warranty, we would typically recover a defective device to ensure it is handled appropriately. However, as we have not been able to verify proof of purchase, we are unable to proceed with the warranty claim at this time.
Should you have any further questions or concerns, please do not hesitate to reach out directly via wecare@tonies.com. I will be more than happy to assist you further.
Finally, I want to emphasise that if you are able to provide proof of purchase within the warranty period, we will gladly honour the full warranty.
Thank you for your understanding, and we hope to have the opportunity to assist you further.
Kind regards James
Junior Customer Experience Manager
Review of Tonies UK
A month out of its warranty, my 5 year old granddaughters Toniebox stopped working when adding a new character. All efforts to connect to the wifi failed as did the hotspot option. My daughter asked me (an engineer with 50 years of experience) to investigate and my attempt to connect via wifi and hotspot also failed. Customer support just gave me the links on how to connect which had already been attempted. Further investigation revealed that others have had the same issue and it was the micro SD that caused the fault.
I conveyed this to the support team and asked for the a copy of the software to reinstall to which they refused. I asked to purchase a new sd card with the programme to which they refused. How very disappointing for my 5 year old granddaughter who has 5 characters of which only 2 have worked.
Reply from Tonies UK
Hello David,
Thank you for sharing your experience and providing detailed feedback. We understand how disappointing it is when a product has a defect that can not be fixed by troubleshooting.
To clarify, SD card faults are covered under our warranty and our team have taken all steps to try to rectify this in your case. However, it has been confirmed your device is defective, but as you are unable to provide proof of purchase, we regret that we cannot currently proceed with a warranty claim. If proof of purchase can be supplied, we will gladly honour the warranty and assist further.
Please also note that we do not recommend customers attempt modifications or repairs on the Toniebox personally, regardless of expertise, as this will void the warranty in all cases.
We will of course remain open to honouring the full warranty if the receipt of proof of purchase can be provided within the warranty period.
Kind Regards James
Junior Customer Experience Manager
Review of elbec garden buildings
Acceptable, but not great.
I ordered an 8x6 Forest Beckwood Apex Shed Shiplap Double Doors Windowless. On assembly one of the panels, the shiplap would not line up no matter where I tried. Another panel the top shiplap board was not fitted correctly and there is a gap between that an the next board.
Review of L&G
I have been trying to obtain the 25% tax free and have the balance of my worksave pension transferred and this has taken 6 months to resolve. Id previously spoken to customer support explaining what I wanted to do but still 6 months to complete! Today I receive a secure message saying that they are unable to make the transfer, yet the transfer was completed over a week ago. They do not appear to know what they are doing.
Reply from L&G
Good Afternoon,
Thank you for your feedback.
I'm very sorry you had this experience.
So that we can look into it for your you can you email digitalresponseteam@landg.com the following details;
Full name:
Date of birth:
Address:
National insurance number or arrangement number:
Thanks,
Laura
Review of Hale and Hawthorn
Reply from Hale and Hawthorn
Thanks David, I'm glad you were happy with the service.
Review of Parkingeye
Just received a Parking Charge Notice even though I paid for parking and fortunately still had the ticket so it will be difficult for them to dispute.
I parked in the carpark for a Fathers Day treat from my daughter.
It is the audacity of this company to randomly send out these notices. Clearly their system is faulty and the company should be investigated.
Review of Novatech
Reply from Novatech
Thank you for taking the time to leave us a 5* review, We really do appreciate your feedback and are glad you are happy with your order.
Kind regards
Novatech Support Team
Review of Debenhams
Placed an order for 3 items and delivery was split between Evri and Royal Mail. Evri delivered, but left at wrong location, Royal Mail returned to sender as address was incomplete. Check website and it seems when I searched for my Company Name and address, this is shown, but when the order is made out the company name was omitted so the delivery companies did not know exactly where to leave my items. Emailed via website regarding Evri delivery and received a response. Tried to email regarding Royal Mail returned to sender and email is not working on website so I have no way to contact and rectify this.
Review of CJS CD Keys
Excellent Service. Bought a digital download of Office 2019 and followed the instructions to install and register and everything worked like a dream.
Review of Yodel by InPost
Delivered on time and in good condition, which is more than can be said for Hermes appalling service.
Review of Mous
Ordered a Galaxy S8 case and received a S8+ case instead.
Not getting any response from my emails of through the Facebook page.
Surprising to see the company has time to respond to trust pilot comments though.
I would telephone to complain but there is no number to call!
Reply from Mous
Hi David,
I'm so sorry to hear that you have received a case you weren't expecting and that you have been waiting for quite some time for a reply from our support team. We're currently working through thousands of enquiries but we're doing our very best to respond to everyone ASAP! We also have different teams for our different platforms, which is why we've been able to keep up with responses here on Trustpilot, but it's still all hands on deck for email support too :-)
I have had a look at your order in our system and strangely it is actually showing an order for the plus size of the Samsung case... But no worries, I have reached out to you personally on the email that you've sent us to resolve the problem :-)
King regards,
Raine
Customer Experience Advisor
Mous Products Ltd
