Emily-Rose

United Kingdom

Reviews

Review of Chilly's

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Been sat on live chat for over half an hour without getting through. I sent something back over 3 weeks ago and have heard no communication.

26 January 2026
Unprompted review

Reply from Chilly's

Hello Emily,

Thank you for taking the time to leave a review. I’m really sorry to hear about your experience. I completely understand how frustrating this must be.

Please note that it can take up to 30 days for a returned item to arrive back with us and be processed. Once the return has been completed, you’ll receive an email confirming that your refund has been issued.

We’d really like to look into this further for you. Unfortunately, we’re unable to reach out directly as no order details were included with your review. In this case, could you please contact us via email with the subject line “Trustpilot FAO: Kristine”, and include a brief summary of your review along with your order number or proof of purchase.

Our email address is: support@chillys.com

I’ll be looking out for your message.

Kind regards,

Kristine

Review of Ashlea Baker Swimwear

Rated 5 out of 5 stars

Excellent service!

First of all, Ashlea is wonderful to deal with. Great customer service!! I need a custom bikini bottom made quite quickly before I go abroad and she is doing all she can to get it done and shipped in time with express delivery. I cannot thank you enough! The quality of the bikini is 10/10 and it makes my top half look banging. Thank you. :)

24 August 2025
Unprompted review

Reply from Ashlea Baker Swimwear

Ahh Emily this is a really lovely review - Thank you for taking the time to post it :)
Very pleased your happy with the service you have received so far, and so glad you love your Picante Bikini Top.

I will absolutely be doing everything possible to get your Custom High Waist Picante Bikini Bottom to you before your holiday!

Review of Uk Magicstyler

Rated 4 out of 5 stars

A good dupe

So I read the reviews and was worried it was a scam but mine has just arrived! (24.08). I ordered on the 12th August so took a little longer than expect but I thought it would as was coming across the globe. It’s great! Doesn’t work too well on dry hair but wet hair is good! A good dupe I think!

24 August 2024
Unprompted review

Review of Lola's Lashes

Rated 3 out of 5 stars

Very confused

Very confused. I sent my lashes back. Initially in an email I said I wanted an exchange but I wrote a note in the package asking for refund instead and when their customer service team emailed me to confirm what I would like to do, I stated that I was wanting a refund. But now i've been sent an exchange and no one is answering my emails? Not sure what is going on there.

27 October 2021
Unprompted review

Reply from Lola's Lashes

Hello Emily-Rose,

We're very sorry to hear that you're unhappy with our exchange process.

If you could email our customer service department on support@lolascosmetics.com, we will be able to assist you further with this.

Best regards,
The Lola's Lashes Team

Review of Envirofone

Rated 3 out of 5 stars

Sent back my IPhone 7 in full working…

EDIT:

Andrew from Envirofone sent my phone for a retest and my phone has passed all checks. I am getting my full quoted amount back plus a little extra. Thank you Andrew for keeping me updated.

However, I still want to say there is something fishy about this whole situation. How did my phone miraculously recover within one hour?...

Sent back my IPhone 7 in full working order. Received an email today saying there was 'Screen or LCD Damage : White Spots / Discoloured / Shaded Area'. I know FOR A FACT this was sent in FULL WORKING CONDITION. I have used these services before and know better than to send a damaged product.

I contacted customer services who said they were sending it down for a retest. I also asked for proof that the screen was damaged.

I will be heading to their offices to collect my phone if it fails again and I would like to see how they test their phones.

15 June 2021
Unprompted review

Reply from Envirofone

Hi Emily-Rose

Thank you for taking the time to leave your review and we appreciate your update, I can see that your item had received a reduction to its value and my colleagues had this retested for you which has now received the full evaluation,

We are please this matter could be rectified for you and should you require any further information or assistance please do get in touch.

Kindest Regards Allan

Review of THE FITNESS GROUP

Rated 5 out of 5 stars

Started my PTDip online in July and had…

Started my PTDip online in July and had many frustrations with the lack of support. I voiced my concerns to Meg and since then it's been an absolute dream. Meg & Dean (who has since left) were great and listened to all my queries and dealt with them quickly & efficiently. Cannot fault the latter part of my experience, thanks Meg!

28 April 2021
Unprompted review

Review of Gymshark

Rated 5 out of 5 stars

ALWAYS EXCELLENT.

Always have great customer service from Gymshark. Thank you Sadie for helping me on twitter, you absolute superstar!

19 January 2021
Unprompted review

Reply from Gymshark

Hey Emily-Rose!

Thank you so much for this review, we really appreciate it! 💙

Review of Hotel Chocolat

Review of Boomf

Rated 3 out of 5 stars

Can’t send to multiple adresses

I’m confused as to why you can’t send different cards to different addresses? Isn’t this basically a gift card service? so why isn’t that in place?

16 January 2019
Unprompted review

Reply from Boomf

Thanks for the feedback about delivering to multiple addresses on one order 🙏💕 We are constantly improving our products and services based on the feedback we receive, I have taken a note of this to pass on. 🙌😊