Kris Lakha

Jon and Alex from EV Charging Systems completed my EV charger installation and I am very happy with their service. They were professional and friendly throughout, and the advice they provided was knowledgeable and practical. They identified potential issues early and offered clear solutions, and they also assisted with the EV grant process, which was very helpful. The installation itself was carried out carefully, with no noise or mess, and the area was left very clean. I would highly recommend them.

Appalling Customer Service and Mishandled Data — Still No Resolution After 11+ Hours

I’ve spent over 11 hours on calls with Virgin Media trying to resolve a serious issue involving incorrect account information that may amount to a GDPR breach. Despite providing clear evidence, I’ve received template responses, broken promises of call-backs, and repeated claims that they “tried to contact me” — when they did not.

On several occasions, I’ve been patronised by advisors who dismissed my concerns, even after I read details from a bill sent by Virgin themselves showing an address that isn’t mine. One advisor insisted I was “not looking properly” and “didn’t understand,” despite the facts being clear.

I have remained patient and given Virgin Media every opportunity to resolve this internally, but their communication and accountability have been unacceptable. My complaint has been open for weeks with no meaningful progress, and I’ve had to explain the issue repeatedly to multiple advisors.

This experience has completely eroded my confidence in Virgin Media’s customer service and data management standards. I would urge anyone considering their services to proceed with caution.

#VirginMedia #CustomerService #GDPR #ComplaintHandling

Great! Received notification time and items arrived precisely on time.

Kevin the engineer was friendly polite and professional. Job completed to satisfaction.

Exceptional Customer Service skills, patient, accommodating, sympathetic and eager to to go above and beyond.
Kris

The Customer Service representative Sen at UTILITA was extremely professional, polite, friendly and was able to resolve all of my issues.
A true credit to UTILITA. Give her a payrise!

My recent communications with Utilita have been frustrating, time-consuming and stressful. Today I spoke with Majid and I was taken aback by his exceptional customer service skills. Majid took the time to listen, acknowledge and take ownership of the many problems I had experienced. Majid informed me of his actions and took steps to resolve my complaint. Majid is a true ambassador for Utilita and his passion for delivering excellent service cannot be faulted. A true credit to Utlita and a perfect example of outstanding customer service. I hope his Manager Amanda acknowledges and gives him the credit he deserves.

No problems - Nice flowers

Punctual, polite, professional and friendly guys that know their stuff. George and Terry were brilliant. Pleased with the job.

Vanessa - Was professional eager to assist and efficient in resolving my issue. I have used Appleyard Flowers several times now, things occasionally go wrong, it's how they are resolved that makes the difference. Thank you Vanessa.