Unreliable boilers and customer service My boiler is 3 years old. It's already given up the ghost. 'Customer service' the great oxymoron of our time, utterly predictable and uninterested. I cannot recommend this product.
27 October 2025
Unprompted review
Reply from Ideal Heating
Good morning,
Thank you for taking the time to leave your feedback.
Can you please send details of your review, your full name and address details to customer.experience@idealheating.com
Once we have the above information, we will investigate this further.
I have recently specified three bathrooms from HR, although i have yet to buy anything from HR personally; as an interior specifier the website is clunky and could do with a major overhaul. Images without technical drawings is just frustrating. Links from head office that don't work infuriating. It take four times as long to specify HR products. Good price point, but weighed up against my time it ends up cheaper to use something more expensive as it's a quicker specifying job.!
28 March 2025
Unprompted review
Reply from Hudson Reed Italia
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our website has been frustrating, and we truly appreciate your insights.
We understand how important clear technical drawings and smooth navigation are, especially for professionals like yourself. We’re always looking for ways to improve, and your comments will be shared with our team as we work on enhancing the website.
If you need any specific technical drawings or assistance in specifying products, please don’t hesitate to reach out via chat or email—we’d be happy to help streamline the process for you.
They won't take the old fridge away, and expect pensioners to remove an old fridge by themselves. Had I known at the point of order I would have gone somewhere else.... disappointing
17 September 2024
Unprompted review
Reply from Trading Depot
Good Morning
Thank you for your feedback. We would like to clarify that the removal of old appliances is not a service we offer, and this is not listed anywhere on our website. Had this been a requirement, we recommend checking for such services before placing an order, as many companies charge separately for this.
We aim to provide clear information to our customers, and we're confident that our website reflects the services we provide. Should you have any further questions, feel free to contact us.
Politically motivated racism at the heart of the bank. Confirmation from phone calls with senior staff at the bank that they will prevent purchases from Turkey, despite it being in NATO, that it is now on a terrorist list and payments will be prevented.
30 November 2023
Unprompted review
Reply from Starling
Hi there, We're sorry to hear about your experience. Sometimes some payments need to go through extra checks to make sure you're protected from potential fraud, and all regulated banks must do this. If you have further questions, please come through live chat in the app, and our team will be happy to help. We're sorry for the inconvenience caused. Team Starling
Verified reviewer... I see from my recent post Trustpilot are now coercing us to become a verified reviewer, submitting our ID so they know exactly who we are - I would refer you to the The Hundred Flowers Campaign used by Chairman Mao to discover all those dissenters to his murderous plan..... Some similarities here me thinks.!!
29 November 2023
Unprompted review
Reply from Trustpilot
Hi,
Thanks for sharing, but it's totally up to you if you want to become a verified user or not. Keeping your data secure and safe is Trustpilot and Veriff's top priority. We’re both devoted to upholding compliance to the General Data Protection Regulation (GDPR).
The ID and any information you provide as part of verification is never shared with any businesses or users on Trustpilot, and won't be associated with your Trustpilot account or displayed anywhere on our site. We will never use this information for anything other than the purposes of verifying your account.
Once submitted, your data will be accessible to Trustpilot and Veriff for 7 days, then removed completely. Trustpilot will only keep and display your status by showing a verification badge on your profile and reviews.
Institutionally Racist... I'm trying to purchase some very dangerous cushions with feather interiors from a merchant in Istanbul... Because Turkey is a muslim country, taking sides against the West's favourite apartheid regime in the current generated crisis in the Middle East, the purchase has been stopped, and the bank will nt allow this purchase to proceed. All my other purchases have gone through for much greater value purchases, and despite spending over three hours on the phone with the bank instructing them to make the purchase and going through all the 'security' protocols 'for my safety' they will not allow the purchase. This is blatant racism against countries that are rebelling against the hegemonic power of the USA, and Britain as its supine lapdog.
Item was delivered damaged; then the fun started. If you can find it elsewhere, it will undoubtedly help your stress levels. Three weeks in and I'm still waiting for the replacement. The level of incompetence at Skroutz is beyond imagination. Never again.!
I tried very hard to purchase a light from this store. I sent a purchase order, and was told no invoice was able to be sent back to me to pay by BACS. I could apply for a trade account, and that would take 7 days (business days, of course) and this on top of the lost 4 (business) days lost from my application to purchase a light on the website. The illusory promise to "get back to you" never materialized, and the straw that broke the proverbial camels back was the unprofessional response to someone who has worked over 30 years in the interiors world. Clearly Nkuku aren't hungry for orders, and are resting on their newly formed laurels. I went elsewhere, fortunately, and found something much nicer! I suggest you might want to as well.....
7 July 2022
Unprompted review
Reply from nkuku
Good morning
Thank you so much for taking the time to leave a review of your recent experience. I'm so sorry to learn that you have been left feeling disappointed.
Sadly we currently do not offer pro-forma invoice based payments when placing a retail order, payment must be made at the checkout of www.nkuku.com to confirm and proceed with shipping your items.
However if you have applied for a trade account with us, we must allow our sales team 7 working days to review all applications, agree terms and communicate with you your log in details to access our trade website. This ensures you are assigned a member of the sales team based on your location and business type to assist with any future orders.
If you'd like further information on opening a trade account with us before applying, you are welcome to contact our sales team directly on info@nkuku.com - alternatively, if you have already applied for an account with us, you should hear from them in due course.
If you have any further queries regarding placing a retail order with us, please don't hesitate to reach out to our Customer Care team who will be happy to help, on 0333 240 0155.
Corporate blackmail. Despite having enough documentation to sell my house, PLS require a 'selfie' with a bank statement to release my funds. Corporate blackmail and digital slavery. A disgusting show of being a govt stooge, blackmailing people into the age of digital slavery - do as we ask or we won't release your funds. 'it's for your safety' of course!!
21 March 2022
Unprompted review
Reply from PLS Solicitors
Dear Demand Better, When we send funds, we conduct bank account checks to reduce the risk of fraud and cybercrime. This is to protect our clients against the risk posed by fraudsters. If the account details don’t match, we conduct further due diligence including requesting further evidence of identity. This is to protect our clients. Genuine clients don’t usually have a problem with this, as it gives them comfort that the remittance of funds won’t be at risk.
General Register Office The expected and arrogant 'service' from those we the people pay to do our bidding. Yes, we the people are the paymaster general for these indolent and idle bureaucrats who have no incentive to do a good job. The only thing they are good at is moaning, whining, complaining and being ineffective and inefficient. So long as we allow them to continue this shameful ineptitude it will continue. Look at the reviews here on Trustpilot. 92% terrible and what do they do about it - absolutely nothing, because we allow them to get away with it. If they were a private company they would be out of business and we would say good riddance. Enough of this shameful misuse of public money. To everyone who works at Gov.UK, do your jobs and take some pride in the work you are paid to do by we the people and serve us in the manner we expect.
'Customer service' oxymoron What ever you want/ need/ require from Lloyds, and it's sibling banks, you won't get. There is NO customer service at this or any other bank. Their policy is to make things as difficult as possible, including sending electronic copies of statements as opposed to paper copies - and I thought an electronic copy would be 'greener' than printing a years worth of statements and sending them through the post. Clearly printing at Lloyds is a green issue, as is the postal system. Hypocrisy on a gargantuan scale.
Bullies! This company, who you will remember has been found guilty for corporate fraud and which has so far cost VW €30 Billion - with a B!, uses coercion and intimidation to get its way; never is it possible to speak with the same person twice. They send intimidating letters with threats that if settlement isn't made VWFS UK will make sure your credit rating is damaged. Not content with threats, coercion and intimidation, they falsify documents and cause distress to those people who put their trust in the reprehensible company.
23 November 2021
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us feedback. We're sorry you've had a poor experience with us. We have sent you a direct message via Trustpilot and would be grateful for the opportunity to put things right, however if we do not hear from you, we wish you all the best.
Dismal In todays electronic and digital age, not being able to perform a CHAPS payment through the web based portal is about as backwards as an Italian tank. When you call the bank through the app (as required), they tell you to call through the app. Explaining you are, you are told you can't be verified, despite already having been verified. This corporation couldn't tie its own shoelaces. I've been on the phone for 15 plus minutes and the advice from the 'advisor' is to call back... Duhhhhh! The supervisor is too timid to take the call and instead leaves the front line operative to field awkward and irate questions due to their own pusillanimity. This is the worst of idiot bank. May it crash again without the taxpayers' bailing it and it's incompetent management out.
Appalling! Apparently the senior team at OVO are so important they refuse to customer face. They are also so important they are unable to ask their own questions and their minions have to reap all the unnecessary information they tell you they need before they will consider continuing the conversation. Eventually, if you're lucky, you get put on hold and are forced to listen to radio OVO, a dreadful collection of 'muzak' where the volume has been artificially turned up, so that even if you turn your phone volume to the minimum radio OVO is still too loud. Perhaps the idea is to zap out any remaining brain cells left from the banality of the conversation so that acquiescence guaranteed. I've tried 5 times to call OVO today, I've spoken to the 'senior' team of non-sensical customer service - the greatest oxymoron of modern times - and been left hanging on hold for forty minutes before getting bored and hanging up. Time to change... I've now left this appalling company and gone elsewhere. I don't expect it to be much better, but surely anything is better than OVO. I would advise you to steer as far clear of this bully corporate as you can - remember, you hold the power. If you let them behave like this they will continue to do so. Wield your power powerfully.!
7 September 2021
Unprompted review
Reply from OVO
Hello,
I'm sorry to hear about the level of negative customer service experiences you've had when with us. We take customer services very seriously at OVO so this is very disappointing to hear one of our former members describe services like this.
My name is Bradley and I work on the Trustpilot team for OVO.
Although we do have a dedicated complaints process and team, there are steps our customer care team have to follow before it escalates to this level. If your concerns or issues cannot be dealt with by one of our helpful customer service agents, then the issue can be moved across to one of our specialist teams or a member of management. If then, the issue is still not resolved, our senior team would generally look at escalating to our complaints resolution team.
Here's a full breakdown of the complaints process: https://www.ovoenergy.com/feedback.
I hope we see you again as a member in the future.
Typically prescriptive bully-corporate unwilling to discuss anything they disagree with. Senior teams too cowardly to speak with the people who keep this institution going, viz, the public who lodge their money with them. It's part of the great reset where banks control every part of our lives, and tell us where and when we can spend our money, and how far from our homes we are allowed to access our funds.
10 August 2021
Unprompted review
Reply from Wise
Sorry to hear about your experience. We'd like to get more details on what happened and help you further. Please reach us at https://wi.se/contactus_ or on our social media channels.
False and misleading information, and discrimination.
I called Direct Line to enquire if I was insured. I was told categorically I wasn't insured by Direct Line. In a moment of confusion I looked up on the MIB and confirmed the vehicle was insured, and I then had to do an extensive trawl of my bank statements and emails. I found the evidence that, yes! indeed I was insured with Direct Line, contrary to their information. When I finally got through to someone, I was told they were unable to put me through to anyone senior to discuss this misleading information as they were working from home. Apparently this wasn't an excuse, and they weren't going to get into an argument... Interestingly, when adding a second driver to the policy, occupation seems to be a discriminating feature. What anyone does for a living seems to erroneous to how they drive.
6 August 2021
Unprompted review
Reply from Direct Line
Hi there. There are times we may not be able to insure someone due to their occupation. This could be because we may not be able to offer the cover they need, and it's important that you have the right cover in place in case you need to use it. We'd be happy to look into this further for you. Please could you message one of the team on Facebook, by using the link below, so we can help? Aston
Data Piracy Why does Dreweatts not allow the customer the right to chose which cookies are used on their site, how their details are stored and used, which third parties are party to our information, and generally how our data is used and abused.
Is this a scam? I paid my subscription to the person I want to listen to. I've sent 'support' at subscribestar correspondence showing screen shots of the payment and yet, they won't respond, won't rectify the error and the only way to proceed seems to be to pay more money again for the same person I want to follow... I advise caution!
Unsolicited spammers I have never heard of Smarthost, never done an internet search for them, and never spoken with them. Receiving emails from them, with no unsubscribe link - which I understand is against the law - shows them to be phishing agents without conscience, targeting people from purchased mailing lists. I advise caution when dealing with companies like this.
12 July 2021
Unprompted review
Reply from Staymo
Hi there, we would like to extend to you our most sincere apologies about this inconvenience. However, please note we conduct our services with the utmost highest levels of integrity and quality and should you feel otherwise please do get in touch with a member of our team to further investigate. Furthermore, only those who enquired about SMARTHOST services in the past and opted to receive newsletters will be placed on the mailing list. Thank you and have a great day.