BS

Brian Steenson

United Kingdom

Reviews

Review of Robert Dyas

Review of PureGym UK


Rated 3 out of 5 stars

Overall the gym is value for money

Overall the gym is value for money, enough equipment and friendly. However, the running machines are a little old and temperamental and there is a whiff of weed regularly in the changing rooms.

23 October 2025

Reply from PureGym UK

Hi Brian- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. If you have any concerns regarding the equipment at your gym, or any additional queries, please approach the Gym Manager and they will be happy to discuss this further. We are really happy to hear you enjoy using the gym overall and we hope to see you back soon! Thanks, PureGym

Review of CLIPOP

Review of SURI - Award-winning Electric Toothbrush | B Corp™

Review of Monzo


Rated 1 out of 5 stars

Monzo has just debanked my son

Monzo has just debanked my son without any explanation after I sent him a few thousand left to him when his grandmother passed away in February. He has banked with them for 6 years and it is his current account. I am shocked a Monzo can do this without any need to justify the decision, we don't know why. It is causing deep trauma at a difficult time. Needless to say I will close my own account.

19 May 2025
Unprompted review

Reply from Monzo

Hi Brian. We understand that your son having his account closed is far from ideal, and not knowing the specific reason is particularly frustrating. We're really sorry for the distress it's caused, especially during this difficult time.

If you'd like to raise a complaint about this, we completely understand. To do this please email complaints@monzo.com. They'll make sure to review everything in order to provide you our response.

You can also find out more on how to raise a complaint here: https://monzo.com/help/legal-stuff/make-complaint-web/

Review of Direct Ferries


Rated 5 out of 5 stars

Booking was easy.

Booking was easy but I particularly liked the fact I wasn't thrown out after a short period of inactivity which is a frustration with other sites.

12 May 2025

Review of Hotpoint

Review of Vinted UK


Rated 1 out of 5 stars

My wife has just started using Vinted

My wife has just started using Vinted. She had to send an order back. Despite presenting all the evidence that the returned parcel was signed for, there is no communication from Vinted customer services, despite assurances. So basically they have kept my wife's money. We have no idea what to do next as they have stopped communicating. This feels like a scam.

28 July 2024
Unprompted review

Review of Interflora UK


Rated 1 out of 5 stars

Shocking service and lying

I can't believe I got suckered into using Interflora again in London to deliver my wife's Valentine days flowers. The florists in Ireland are excellent but my London experience has been hellish. Today I got an email saying that they have delivered the flowers but no flowers have arrived. This is two years running I have used them. Totally ruined the experience. How can they lie about it. We have a door camera so any further lies about having delivered the flowers can be disproved. Also no customer service response and no number to contact or live chat. This should not be allowed when a customer spends £70.

14 February 2024
Unprompted review

Reply from Interflora UK

Dear Brian I am sorry you were disappointed. I can see my colleagues have been contacting you via social media -but I will also send an email addressing this. Kind regards Pippa

Review of Bolt


Rated 1 out of 5 stars

Absolutely disgusting from Bolt today

Absolutely disgusting from Bolt today! We needed to catch a train so booked for 8.30, 3 drivers accepted then cancelled, a fourth was 2 mins away, Bolt took my money but they suddenly drove the wrong way, then cancelled. By now it was 8.55 and we were stressed out, another cancelled then I was charged 75% more, I had no alternative but to Pay, another 10 mins passed before he turned up! We missed our train! Avoid!!!!!!! Never again!

10 October 2023
Unprompted review

Review of SerenataFlowers.com


Rated 1 out of 5 stars

Shocking

Shocking, truly shocking only 11 flowers mostly dead, delivered late. Please avoid with every sinew of will. Sometimes the cheaper option is the worst, please visit your local florist or use a better online delivery service rather than this shower. Mothers day flowers arrived late and looked worse and looked like the dregs left at the end of the day. Horrendous NEVER AGAIN!!!

22 March 2023
Unprompted review

Reply from SerenataFlowers.com

Dear Brian,

Thank you for taking the time to provide your valuable feedback.

If you have not already done so please contact our support team via the contact us option on our website who will gladly look into this issue for you.

Kind regards
Neale
Customer Support
Serenata Flowers

Review of Interflora UK


Rated 3 out of 5 stars

I feel bad having given interflora a…

I feel bad having given interflora a glowing review that they immediately let me down in the worst way possible. Having spent £64 on a bouquet of roses they have delivered small old roses which I could have picked up for £5 in a local florist! This is hurtful and has ruined valentines day for us. I don't know how they can sleep providing such a shocking service in the knowledge they are ruining a cherished day and memory.

14 February 2023
Unprompted review

Reply from Interflora UK

Although I can see that this issue has now been resolved, this is really disappointing to hear and I'm so sorry that we have let you down on this occasion.

Review of Interflora UK


Rated 5 out of 5 stars

Excellence

I totally trust Interflora to provide a great experience. I have been using them for the past 10 years and whether it is London or Northern Ireland they provide an excellent service. Great choice of flowers, reasonably priced but best of all delivered on time and presented beautifully.

20 January 2023

Review of Sky


Rated 1 out of 5 stars

Utterly atrocious customer experience

Utterly atrocious customer experience. Having been conned into a Cinema package by an engineer it has taken me two hours today to unsubscribe. Their operating process is designed to infuriate customers so they give up unsubscribing. Their chat bot is unhelpful, their web site is only interested in promoting new custom and the phone lines give misleading numbers then a 45 minute wait! Terrible for something that should be a two minute online task.

3 January 2023
Unprompted review

Review of Halfords Mobile Expert

Review of ao.com


Rated 5 out of 5 stars

Excellent as always

Excellent as always. Ordered this the same time as Harry's razor. The Ipad arrived within 24 hours but I'm still awaiting my razor has still not arrived.

20 September 2022

Review of Harry's


Rated 1 out of 5 stars

I have no idea what the product is like…

I have no idea what the product is like at two days after I was supposed to have received the order it has still not arrived. I understand this is because of EVRi delivery service BUT as part of the business model Harry's must ensure they partner with companies which have a good reputation, otherwise their reputation and business will suffer, simples, That said the customer complaint dept was really good.

22 September 2022
Unprompted review

Reply from Harry's

Hi Brian,

Thank you for leaving your feedback - we're sorry to hear about the delivery experience you've had!

We'll be sure to pass along your thoughts to our distribution team and our courier partners too.

All the best,

The Harry's Customer Experience Team

Review of Interflora UK


Rated 3 out of 5 stars

Flowers good Note poor

Flowers were well presented and delivered on time. The one downside was the written card which was scribbled in a terrible and barely legible way. This is not the way I would want my love one to read a loving message and may influence me choosing Interflora again. Also the chocolates were a little smaller than I expected

18 February 2022

Review of EE


Rated 1 out of 5 stars

Really angry with EE to the extent that…

Really angry with EE to the extent that I have cancelled my account with immediate effect. I realised that my previous contract had expired and wanted to upgrade. I was told I had received a text on 8th November telling me the contract would expire. No such text was received. When I explained this the agent basically said tough it was my responsibility and they would continue to take the money. Also was quoted one price for the iphone but this was cut off, when I got through again the quote had changed. I was more than happy to renew with EE but feel they are greedy penny pinching who care little for their customers.

3 January 2022
Unprompted review

Reply from EE

Hi Brian,

I am so sorry about all of this and it's not good at all you didn't receive your text to advise that your plan was coming to an end.
I also know how disheartening it can be to be offered a deal for it not to be available when you get back through.

I know you have already left but if you would like to raise a complaint, please send me a message on Facebook or Twitter saying you were asked to message from Trust Pilot. I would like to get you some help.

Thanks,
Suzie.

Review of Robert Dyas


Rated 2 out of 5 stars

No handle with order

Very disappointed with an order from Robert Dyas which arrived without a handle. Speaking with customer services I felt like the onus was on me to get the package back to them in pristine condition AND ONLY THEN would they send another order. All i needed was the correct handle for my vegetable rack. Do not need hassle before Christmas

14 December 2021
Unprompted review

Reply from Robert Dyas

Hello Brian,
Thank you for your review.
I am very sorry to hear that your product was missing the handle.
This is most certainly not what we want for our customers to experience.
We have now sent you an email so that we are able to have this resolved for you if not already resolved.
Thank you for your patience.
Have a lovely day.
Kind regards,
Robertdyas Customer Service